Apple tv plus video not available roku

When experiencing problems with services on Roku, there aren't usually app-specific problems that have unique solutions. Generally speaking, what you can do to get Apple TV+ working on Roku is what you can do to solve issues with other services on Roku also not working.

Why Is Apple TV+ Not Working on My Roku?

There are many explanations out there for why you might experience issues with certain services, like Apple TV+, on Roku devices. Problems can be caused by your internet, by Roku software, by your remote, and by many other things. Accordingly, there isn't a good rule of thumb for quickly determining what's causing a problem on Roku.

The best way to identify the causes of problems with services on Roku is to troubleshoot the issue yourself. When you attempt fixes, you'll inevitably learn more about the problem as certain fixes either work, don't work, or otherwise change something.

How to Fix Apple TV+ Problems on Roku

There's a ton of reasons why Apple TV+ might not be working on Roku from problems with your internet to your remote to your Roku itself. However, there are more than a few quick things you can try out with your Roku to get Apple TV+ up and running again.

1. Restart your Roku. Like many electronic devices, powering off and then powering back on your device can fix any number of strange, temporary issues you might be experiencing.
   

   Depending on your Roku, restarting it may entail shutting it off and turning it back traditionally, or it could involve you disconnecting it from power and then reconnecting it once again. Either method works.

2. Restart your modem and router. If you're having internet connectivity problems it will render the Apple TV+ service to be unavailable. Most of the time resetting your router and modem will clear this up.
   

3. Reset your remote. If you use the Roku app as your remote, make sure the app isn't having problems connecting to your Roku. Sometimes, problems can be with your input device and not Apple TV+ or the Roku itself.
   

   If your batteries in your Roku remote haven't been swapped out in a long time, the remote could be dying and may start working erratically, not controlling apps properly and making them seem like they have something wrong with them.

4. Uninstall and reinstall the channel. If your problem is specific to Apple TV+ and you aren't experiencing issues elsewhere, with your internet, etcetera, then deleting Apple TV+ and re-downloading it can sometimes fix single-app issues.
   

5. Reset Roku to factory defaults. As a last resort, if nothing else fixes your Apple TV+ problems on Roku, resetting the whole device to factory defaults is your best shot at fixing any kind of software issue your Roku might be experiencing.
   

6. Contact Roku support. If all else fails and you don't know what else to try, contact Roku's support, explain your issue, and then detail to the representative what you tried to fix the problem.
   

   This is the best way to determine if there's something wrong with your personal Roku that's stopping it from working properly or if there's a setting, glitch, or other kind of issue you can actually address yourself.

FAQ

• Why is my Apple TV not working?

  Your device might need a restart; visit Settings > Apple TV > System > Restart. Another helpful Apple TV troubleshooting method is to check for a software update. Visit Settings > System > Software Updates > Update Software. You can also select Automatically Update, so you won't have to check manually.

• How do I cancel Apple TV on Roku?

  To cancel an Apple TV+ subscription you activated from Roku, highlight the Apple TV app > select the Star button on your Roku remote > Manage subscription > Cancel subscription. You can also manage your subscription from tv.apple.com > Settings > Subscriptions > Cancel Subscription.

• Why is Netflix not working on my Roku TV?

  To fix Netflix issues on Roku, ensure you have the latest version of the Netflix app; press Star > Check for updates. You might also want to check/reset the network connection from Settings > Network and check for a system update from Settings > System > System update. You could also find a solution by restarting your Roku TV from Settings > System > Power > System restart.

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  Apple TV+ is a great streaming service that usually runs without any issue. However, the main recurring issue on Apple TV+ is the "Video Unavailable" error. "This video isn't available to watch. Wait a moment, then try again," reads the error message.

  If you've encountered the Video Unavailable error on Apple TV+, we're going to show you how to solve it. Run through each of these troubleshooting steps in turn and you should be back watching in no time.

  1. Check Your Subscription Is Valid

  A common cause for seeing the Video Unavailable error is that your Apple TV+ subscription has expired. You can easily check this through Account Settings > Subscriptions.

  Normally, your Apple TV+ subscription automatically renews, but the payment might have failed or you've come to the end of a trial. Whatever the case, check your subscription is active.

  2. Cold Boot Your Device

  Perform a cold boot of whatever device you're using to watch Apple TV+, be it your computer, smart TV, games console, or so on. It's not enough to put the device in standby. You need to completely shut it down.

  For example, to reset a Samsung smart TV, you should hold down the power button on your remote until the TV restarts. Check your device's manual if you're unsure how to do this; turn the power off, then pull the plug and put it back in as a last resort.

  3. Sign Out of Your Apple ID

  Try signing out of your Apple ID and then back in again. To do this, go to Settings > Accounts > Sign Out, then follow the prompts to sign back in. Though you're not actually making any change to your account, sometimes this process can kick-start the app into gear.

  Related: How to Create a New Apple ID Account on Any Device

  4. Reset the Apple TV+ App

  Another step you can take is to reset the Apple TV+ app entirely. This puts the app back into its original state, which means it removes all your personal information. Starting from this clean state can resolve the Video Unavailable error.

  To do this, go to Settings > Reset Apple TV (beneath General) and follow the prompts.

  5. Disable Data Analytics

  Your mileage may vary with this one, but it's worth a shot. One user on the Apple forums reported that disabling the sharing of Apple TV analytics with Apple solved the issue.

  To do this, head into Settings and set Share Apple TV App Analytics (beneath Privacy) to Off.

  6. Change Your Display Settings

  This solution proved particularly useful for Roku owners, who discovered that there's some sort of incompatibility between Apple TV+'s content and certain video settings. Regardless, you should try it no matter your device.

  Go into your device's settings and change the display setting. Ideally, disable HDR or switch to a lower resolution (i.e. not 4K). One theory is that Apple TV+ trailers and intros run at different resolution to the content, which can be incompatible with some devices. Temporarily changing the resolution can help overcome this.

  7. Start Playback on Another Device

  If you have access to Apple TV+ on multiple devices, try to start playback on a different device. If it's successful, pause it, then return to the original device that displayed the Video Unavailable error and try again. You should find that the content now plays.

  Still Can't Fix the Video Unavailable Error?

  If you still encounter the Video Unavailable error, the last thing to do is contact Apple support. Though, judging by the Apple forums, it's unlikely they'll prove much help beyond the troubleshooting steps we've suggested here. If it proves unfruitful, all that's left to do is cancel your Apple TV+ account.

  Why does Apple TV say video unavailable on Roku?

  Change Your Display Settings This solution proved particularly useful for Roku owners, who discovered that there's some sort of incompatibility between Apple TV+'s content and certain video settings. Regardless, you should try it no matter your device. Go into your device's settings and change the display setting.

  Why does my Apple TV keep saying video not available?

  Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.

  Why is Apple TV not working on Roku TV?

  Your device might need a restart; visit Settings > Apple TV > System > Restart. Another helpful Apple TV troubleshooting method is to check for a software update. Visit Settings > System > Software Updates > Update Software. You can also select Automatically Update, so you won't have to check manually.

  Does Apple TV plus work on Roku?

  Apple TV Plus is available on Roku through the Channel Store and should work with any Roku device made in the past few years. It costs $4.99 a month after a seven-day trial, or you can get three months free when you buy an Apple device. It's also included with any Apple One subscription.