Why does my lg phone keep freezing

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Your iPhone or Android is a mini computer; all kinds of geeky problems can occur

Like any computer, a smartphone may sometimes stop responding. An app or an operating system glitch may prevent your phone from working. A slow or disconnected internet connection can do the same.

What Causes a Phone to Freeze?

There are several reasons why an iPhone, Android, or another smartphone might freeze. The culprit may be a slow processor, insufficient memory, or a lack of storage space. There may be a glitch or a problem with the software or a particular app. Often, the cause will reveal itself with the corresponding fix. Other times, a basic troubleshooting step may fix the problem without revealing the cause.

How to Fix a Frozen Phone

Follow these steps, in order, to get your smartphone working properly again.

1. Reboot the iPhone or Android. As with most electronic devices, the first troubleshooting step is to turn the device off and on. Your phone is no different. A restart or reboot may resolve a number of problems.

2. Update iOS or Android. A flaw in the system software can cause sporadic and unpredictable problems. Updating to the current version of iOS or Android resolves any systemic problems identified by the developers.

3. Update iOS or Android apps. A bug in an app can affect a device's available memory or performance. The best software developers maintain their software and publish periodic updates. Configure your iPhone to automatically check for app updates or update apps on your Android smartphone.

4. Force the iOS or Android app to close. This procedure works when an app is stuck in an unusable state—you tap it, and it doesn't open or doesn't respond. Much like on a computer, forcing an app to close stops the app so you can start it again.

   On iOS, you shouldn't need to quit apps often. iOS pays attention to which apps should be running and stops apps that don't require as much of the device's resources.

5. Use Android storage manager or free up your iPhone's storage space by deleting apps, photos, or videos. Store videos and photos somewhere other than on the device. Videos take up the most storage space. A lack of storage space can cause a phone to pause or appear to stop working, while full (or almost full) storage may slow the device.

6. Delete problem iOS or Android apps. If the phone frequently freezes after you open an app, remove the app. Some apps are flawed or prone to crashes.

7. Reset the iPhone or Android device. If you tried all the above steps and your phone still freezes, reset the device. After a reset, go through the standard setup process, like you did when you first got the phone. On both iOS and Android, you can restore from a previously made backup.

8. Visit a licensed repair facility. If you tried all the above steps and your phone still freezes, seek a specialist to figure out if there's a hardware problem with the device. If you have an iPhone, take the device to an Apple store or contact Apple Support. If you have an Android device, contact either the phone manufacturer or contact your carrier for support.

FAQ

• Why is my phone lagging?

  If your phone is slow, it could be due to a bad data or Wi-Fi connection, out-of-date software, power-hungry apps, or low storage space.

• How do I close a frozen Android app?

  To close a frozen Android app, reboot your device. If that doesn't work, force the Google Play Store to close.
  

• Why does YouTube keep freezing on my phone?

  If YouTube isn't working, force close the app and then restart it, reboot your device, and check your network connection. Higher resolution videos require faster internet speeds.

Thanks for letting us know!

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Try the following steps if your phone:

• Freezes
• Stops responding 
• Is stuck with the screen on

After each step, restart your phone to see if it fixed the issue.

Restart your phone

If your phone is frozen with the screen on, hold down the power button for about 30 seconds to restart.

Troubleshoot your phone

Check for Android updates

Important: Settings can vary by phone. For more info, contact your device manufacturer.

1. Open your phone's Settings app.
2. Near the bottom, tap System 
   
    System update. If needed, first tap About phone or About tablet.
3. Your update status will appear. Follow any steps on the screen.

Check storage & clear space

On most phones, you can check how much storage you have available in the Settings app. Settings can vary by phone. For more info, contact your device manufacturer.

Your phone can start having issues when less than 10% of storage is free. If you're running low on storage, learn how to free up space.

Troubleshoot apps on your phone

Check for app updates

1. Open the Google Play Store app .
2. At the top right, tap the profile icon.
3. Tap Manage apps & devices.
4. Under "Updates available," choose to update all apps or a specific app.

Find out whether an app causes your problem

Restart in safe mode

Important: Safe mode temporarily turns off all downloaded apps.

Restarting in safe mode varies by phone. To learn how to restart a phone in safe mode, visit your manufacturer's support site.

Check if the problem goes away

Check if the problem goes away. If it does, an app is likely causing your problem. Go to the next step. If the problem doesn't go away, skip to Advanced troubleshooting.

Restart your phone normally & check apps

1. Restart your phone.
2. One by one, remove recently downloaded apps. Learn how to delete apps.
3. After each removal, restart your phone normally. See whether removing that app solved the problem.
4. After you remove the app that caused the problem, you can add back the other apps that you removed. Learn how to reinstall apps.

Advanced troubleshooting

Related resources

• Fix a phone that's restarting or crashing
• Speed up a slow phone
• Manage storage & memory

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