HSBC Bank is among the top banks in the country as well as abroad having a range of credit card products which cater to the domestic as well as NRI customer base. If you are facing any kind of issue or have a grievance which needs to be resolved, HSBC has an effective redressal system along with prompt customer care services. Show
 HSBC Bank Credit Card Customer Care NumberTo solve any kind of query, report an issue or launch a complaint about credit cards, the bank provides several customer care numbers through which you can connect with the bank. For domestic customers, you can call 1800 267 3456 or 1800 121 2208 for credit card queries. If you are calling from overseas and have any questions about your card, you can contact 91-40-61268002 or +91-80-71898002. HSBC Bank Overseas Customer Care NumbersYou can call these numbers to reach the HSBC credit card customer care: +91-40-61268002 +91-80-71898002 HSBC Bank Toll-Free Customer Care NumbersHSBC Bank also has toll-free customer care numbers which can be contacted for queries or complaints regarding any product which the bank offers. For HSBC Premier customers, the domestic toll-free numbers you can reach customer care on are 1800 266 3456 and 1800 120 4722. HSBC Advance customers can call on 1800 267 3456 or 1800 121 2208. For any other query about your corporate cards, you can contact 1800 419 2266 or 1800 102 6922. For general banking queries, HSBC Bank has a dedicated customer care support 1 800 419 5400 which is also toll-free. The bank offers a separate customer care number for all kinds of retail business banking queries which is 1 800 3000 2210. Credit Card EnquiriesLoss or Theft of Card In case you have lost your credit card, or it has been stolen, you will need to call any of the following customer care numbers to report the loss immediately. By doing so, the bank will then record the loss of the card and block it. This will be done to prevent any kind of fraudulent transaction on HSBC credit card. To report a loss of credit card, you can call any one of the following numbers:
These numbers can only be contacted by resident citizens. If you are overseas and wish to report a loss or theft of your credit card, here are the numbers you can call:
HSBC Bank Credit Card Customer Care International Helpline NumberThe international helpline number of HSBC Bank helps international customers of the bank to contact the customer care for any kind of complaint or query regarding your credit card. The customer care numbers are as follows:
HSBC Credit Card Customer Care Numbers for Advance NRI Customers
Personal Banking NRI Customers
HSBC Bank Credit Card Grievance Redressal for Non-Demat AccountsCustomer service is an important aspect of the Hong Kong and Shanghai Banking Corporation and hence they have an established grievance redressal process in place. This caters to all kinds of queries, complaints or suggestions a customer might have. First LevelThe first level of grievance redressal of HSBC Bank is the first level of communication which you have with the bank if you have a complaint about credit cards or a query.
All first level grievance redressal procedures take up to 10 days for the bank to get back with a suitable reply to your complaint. If you do not get a reply within 10 days or if you are not satisfied with the answers given to you, you can communicate the complaint or query through the second level of escalation. Second LevelThe next level or the second level of grievance redressal involves contacting the nodal officers assigned to each city for addressing the complaints passed on from customer care. You can fill in the online form mentioning your query or complaint which is available on the HSBC Bank website or you can call the team of the Nodal Officer between 9:30 am and 6:00 pm on weekdays on +91 80 – 49089640, +91 40 – 67173410. Apart from this, if you are not able to connect to the office of the Nodal Officer or not satisfied with the response given by the team, you can then write to the Code Compliance Officer. Code Compliance Officer for Credit Cards and Personal Loan Mr. Deepak Sarup The Hongkong and Shanghai Banking Corporation Limited NESCO - IT Park Building 3, 9th Floor, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai – 400063. Email ID: Code Compliance Officer for Business Banking Mr. Akhilesh Uprit The Hongkong and Shanghai Banking Corporation Limited 52/60 Mahatma Gandhi Road Fort, Mumbai - 400001 India. Email ID: Code Compliance Officer for Mortgages Mr. Tarun Kapur The Hongkong and Shanghai Banking Corporation Limited NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai – 400063 Email ID: Code Compliance Officer for Branch Bandra, Andheri, Borivali, Ahmedabad and Povai Contact Details Mr. Shubham Golash The Hongkong and Shanghai Banking Corporation Limited HSBC Centre, Dr. Ambedkar Road, Bandra (West), Mumbai 400050 Email ID: Mumbai Main Office, Juhu Vile Parle, Peddar Road, Lower Parel and Pune Contact Details Mr. Sarish Menon The Hongkong and Shanghai Banking Corporation Limited 52/60 M G Road, Fort, Mumbai 400001 Email ID: Bangalore, Kochi, Chennai, Jayanagar, Hyderabad and Coimbatore Contact Details Mr. Rajeev P B The Hongkong and Shanghai Banking Corporation Limited No. 7, M G Road, Bangalore - 560001. Email ID: New Delhi, Greater Kailash, Noida, South Extension, Gurgaon, Chandigarh and Jaipur Contact Details Mr. Praveen Chandna The Hongkong and Shanghai Banking Corporation Limited Birla Tower, 25 Barakhamba Road, New Delhi 110001. Email ID: Dalhousie, Gariahat Contact Details Ms. Ruma Bhadra The Hongkong and Shanghai Banking Corporation Limited Dalhousie Square, 31 BBD Bagh, Kolkata 700001 Email ID: Third LevelThe final level of grievance redressal is writing to the Principal Nodal Officer of the bank if none of the nodal officers can provide you with a satisfactory solution or are not reachable. Sabir Ali – Chief Nodal Officer The Hongkong and Shanghai Banking Corporation Limited, NESCO - IT Park Building 3, 9th Floor, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai – 400063. Email: Apart from this, you can also write to the Senior Management whose contact details are given below:
If you do not receive an adequate response from the bank within 1 month from the date of complaint registration or if you are not satisfied with the solution presented to you by the bank representatives, you can write to the Banking Ombudsman appointed. They are the body appointed to the bank by the Reserve bank of India to check the quality of the service provided by banks. HSBC Nodal Officer Contact Details
Write to HSBC BankIn case you wish to write to the bank to report a complaint or ask a query and send it directly to the bank offices, you can do so by writing a letter stating your query or complaint and sending it to the following address: 52, 60, Mahatma Gandhi Road, Kala Ghoda, Fort, Mumbai, Maharashtra 400001. FAQs on HSBC Credit Card Customer Care
Can you pay credit one bank by phone?To make a payment over the phone:
1-877-825-3242 (toll-free, TDD/TTY) 1-702-405-2042 (outside the U.S.)
What number do I call to cancel my Credit One credit card?To cancel a Credit One credit card, call the card issuer at 1-877-825-3242. Go through the automated menu to reach customer service, and then tell the representative that you want to cancel your credit card.
Does Credit One have online chat?Use our chat feature for instant answers to your questions.
How do I check my credit one bank balance?You can check the balance on a Credit One credit card either online or through the bank's mobile app. Alternatively, you can check your balance over the phone at (877) 825-3242.
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Toll free number for credit one bank
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