Facebook not sending sms code to reset password reddit

nicky456 Posts 2 Registration date Monday January 5, 2015 Status Member Last seen January 5, 2015 - Jan 5, 2015 at 01:07 AM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Jan 5, 2015 at 04:10 PM

I forgot my password, and I can’t reset it because when I try to get the code sent I literally never get it. I’ve been trying over several months and I never get any messages from FB. I’m logged into Facebook on the app so I can see that the number and email are correct.

I have Facebook solely to look at videos my dad sends me on messenger, but when I open the links on the messenger app it takes me to Facebook on my phones internet browser rather than the app, and since I dk my password I can’t log in to see them.

I don’t really know what I’m doing wrong but it’s very frustrating

I haven't had access to facebook for a year, which is not a problem because I don't use facebook. But I am uncomfortable with my account being active and people thinking they can contact me there when they cant.

Several times over the past few years I have attempted to reset my password by having them email or text me. Every time I try, I never receive a code via email or text. I have checked my spam folder. It doesn't seem there is any way to actually reach out to facebook to resolve this issue either. I would love any help.

UPDATE 05/09/2022 So in the early part of April I was finally able to get the SMS code I needed and I was able to verify my account. If you read below you will know I never was able to receive my SMS code, no matter what phone number I tried. Other people could use my number to verify THEIR FB account but I couldn't. Made no sense. Well it gets even weirder. I have a friend who lives in another part of the world, she let me enter her international phone number and immediately she received the SMS code I desperately needed. I entered the code and was able to verify my account. After I did, FB asked me to upload a selfie (no idea why) then they wanted me to upload my driver's license. After that I was taken to an "appeal screen" which said it would take them a little over 1 day to review my account. Well it has been 30 days and still no review. When I try to log in I'm taken to that same "appeal screen" still telling me I'm waiting on a review.

Ill try to be as brief as possible. Please note, I am not a software technician but I do share my bed with a software "bug tester" and we both agree this is why I'm not receiving my 6 digit SMS code from FB.

This all came to light last week when my FB account was hacked. I have since gained some control but I still can't access my account. I did all the steps FB required for me to confirm my identity and ownership of my account. I was then able to remove the hackers email, replace it with mine and reset my password. At this point I go to log in w/ my new password. FB accepts my log in but them prompts me to provide my phone number so they can send me a 6-digit SMS code for verification. I never receive the code. I try this over and over and have since learned not to try too many times because they will lock me out for 24 hours. They give me no other option to bypass this verification.

I'm 100% positive on my account the reason I do not receive the SMS VERIFICATION CODE is because years ago I was so aggravated w/ all the stupid notifications FB was sending to my phone that I went into my FB account and turned off ALL FB SMS notifications. Take that FB i thought. A decision I now regret. Because of that Im unable to receive the code to verify my # and to give me full access again.

My bug tester and I decided to test this theory. We set up 4 FB accounts on different devices, laptop, desk top, tablet and cell phone. All w/ different email accounts. We then went into all 4 test accounts and turned off ALL SMS notifications. We then proceeded to lock ourselfs out of the accounts. On all 4 accounts we were able to reset the passwords and were prompted to verify a phone number. On 2 accounts we entered my number and on the other 2 we used another number. NONE of the 4 test accounts have received the 6-digit SMS VERIFICATION CODE or any code from FB.

But we werent done. 4 family members offered to help us test this theory. All 4 confirmed in their own FB settings that SMS notifications were turned ON. Then they purposely locked themselves out of their accounts and proceeded w/ a password reset. When prompted to add phone number to receive SMS code to verify they all used my telephone number. Immediately, all 4 accounts received the SMS code and proceeded to gain access back to their accounts.

Although as users we have the ability to turn off SMS notifications FB SHOULD NEVER of allowed it to include system account or security notifications. My bug tester says that the software company he tests for also has SMS notifications and users can turn them off but it doesn't inlude turning off system or security notifications.

Its a shame FB hasnt figured this out themselves. Instead a 45 year old mom who doesnt want to lose her FB account has done it for them. Today I reported this issue to FB. I'm sure my report will just get looked over but I'm crossing my fingers. The hacker set my account for deletion and if I can't gain full access, FB will delete my past 9 years w/ them. I only have 14 days left.

Why am I not receiving my SMS code to reset my Facebook password?

Why am I not getting my SMS code for Facebook?

How do I recover my Facebook account if I can't receive the security code?

Why does Facebook take so long to send me codes?