Make a payment, check your balance, or ask a question about an existing loan. Show
Account links: Make a payment Check a balance Chat with an agent Monday–Friday: 8 a.m. to 8 p.m. ET International: 877-416-0012 or 302-451-0546 (charges may apply) Monday–Friday: 8 a.m. to 8 p.m. ET Payments can be made any time through our automated phone system. Borrower payment address Sallie Mae Cosigner payment address Sallie Mae General Correspondence Sallie Mae Disputed balances Sallie Mae Credit Bureau Reporting Disputes* Sallie Mae *Please provide any supporting documentation/information that will help us investigate your dispute. Subpeona address Corporation Service Company Important Messages Did you have Direct Loans serviced by Granite State Management & Resources? These loans have transferred to Edfinancial Services. Please visit the Edfinancial Services' website at https://edfinancial.com for more information. Pay OnlineAutomatic PaymentsPayment OptionsGo PaperlessSave TimeReduce ClutterLooking to Contact Customer Support?Please call 1-800-719-0708.Did you have Direct Loans serviced by GSM&R?These loans have transferred to Edfinancial Services. Please visit the Edfinancial Services' website at https://edfinancial.com for more information. If you have issues with your student loans, you may be able to resolve them by contacting your lender or loan servicer’s complaint department. If your problem is not resolved, you can then try to get help from federal and state advocates and ombudsman, depending on your issue.
U.S. Department of Education Student Loan OmbudsmanIf you have a complaint about problems with your federal student loans or your loan servicer, you can submit a complaint to the Department of Education online here: https://studentaid.gov/feedback-center/login/complaint. You can submit a complaint without logging into your FSA account, but it may take longer for your complaint to be reviewed. If your complaint is not resolved, or if you have other difficult problems with your federal student loans, you can also contact the Department of Education Student Loan Ombudsman Group. The Ombudsman Group is a neutral, informal, and confidential resource to help you resolve complaints about your federal student loans. If you already submitted a complaint online, you can log in to your FSA account and request to have the the Ombudsman Group contact you to follow up about your complaint. You can also contact the Ombudsman Group by phone, mail and fax, using the contact information below:
For more information about the Ombudsman Group, visit the Department of Education’s website here: https://studentaid.gov/feedback-ombudsman/disputes/prepare#how-contact. Consumer Financial Protection Bureau (CFPB) Student Loan OmbudsmanIf you have complaints about your private student loans, your federal loan servicers, or student loan debt collectors, you can submit complaints to the CFPB. The CFPB has an online form that you can use to tell them about complaints with private student lenders or about servicers and collectors of all types of student loans. The CFPB website also includes other tools to help borrowers understand their student loan options. If you have additional questions, you can also call the CFPB at 1-855-411-2372. State Student Loan Ombudsperson or AdvocatesSeveral states across the county have a Student Loan Ombudsperson or Student Loan Advocates. These state officials are a dedicated resource committed to providing information that is critical to many student loan borrowers. California Celina Damian, Student Loan Ombudsman Department of Financial Protection & Innovation 1-(866)-275-2677 https://dfpi.ca.gov/student-loan-servicing-program/student-loans/ Colorado District of Columbia Illinois Student Loan Helpline Maine
Maryland Massachusetts Arwen Talbot, Student Loan Ombudsman Attorney General’s Office Student Loan Assistance Unit 1-(888)-830-6277 www.mass.gov/forms/submit-a-student-loan-help-request Minnesota New Jersey N.J. Department of Banking and Insurance (800)-446-7467 www.state.nj.us/dobi/consumer.htm#banking www.state.nj.us/dobi/division_consumers/finance/studentloan/index.html New York Nevada nvigate.gov/programs/ombudsman/ Oregon Lane Thompson, Student Loan Ombuds (she/they) Oregon Division of Financial Regulation 1-888-877-4894 https://dfr.oregon.gov/help/student-loan-help/Pages/index.aspx Rhode Island Attorney General’s Office 401-274-4400 https://studentloanrightsri.com/submit-complaint/ https://studentloanrightsri.com/ Virginia Washington www.studentloaned.wa.gov/ Guaranty Agency and Lender AssistanceMany guaranty agencies and lenders have their own ombudsman or customer service offices. Some of these agencies do not publicize these services very well and you will have to ask to find out whether they exist. Below is a partial list of guaranty agency and lender resources. If your loan holder is not on this list, you should still check to see if they have an ombudsman or customer advocate unit. If you do not know which agency is holding your loan, you should also be able to get this information by logging into your account on StudentAid.gov. If you do not yet have an online account, you can create one. The agencies prefer that you first try to resolve your problem with the representative from their company or from a collection agency that has already contacted you. The ombudsman will get involved if these initial efforts are unsuccessful. You should only call one of these programs if they hold your loan.
How do I contact student loans?For potential students, currently enrolled students, loan borrowers, and families, visit the “Contact Us” page, or contact Federal Student Aid at 1-800-433-3243 or by email at [email protected] to be directed to someone who can help you. Was this page helpful?
Are federal student loans forgiven?The Public Service Loan Forgiveness (PSLF) program forgives the remaining balance on your federal student loans after 120 payments working full time for federal, state, Tribal, or local government; the military; or a qualifying non-profit.
How do I find out my student loan debt?StudentAid.gov is the U.S. Department of Education's comprehensive database for all federal student aid information.. Your student loan amounts and balances.. Your loan servicer(s) and their contact information.. Your interest rates.. Your current loan status (in repayment, in default, etc.). How do I know if I have federal student loans?Log in to StudentAid.gov using your FSA ID (account username and password) and select "My Aid” under your name. My Aid displays information on all federal loan and grant amounts, outstanding balances, loan statuses, and disbursements.
|
Department of education student loans customer service
Related Posts
Copyright © 2024 hanghieugiatot Inc.
