Blue cross blue shield of michigan pharmacy help desk phone number

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Prescription Drug Coverage (Part D)

Medicare Prescription Drug plans are offered by private health insurance companies and cover your prescription drug costs for covered medications. 

You can choose to receive this coverage in addition to:

  • Original Medicare (Part A and Part B)
  • Original Medicare (Part A and Part B) with a Medigap Plan

Part D coverage is generally included in most Medicare Advantage (Part C) plans.

Costs

PremiumMost Part D plans require a monthly premium.
DeductibleSome plans have deductibles.
CopaysMany Part D plans require that you pay a fixed copayment each time you fill a prescription.
CoinsuranceSome Part D plans require that you pay a percentage (coinsurance) of a medication’s cost every time you fill a prescription.
Coverage GapAlthough plan designs can vary, most Medicare Part D plans have a cost sharing component commonly known as a coverage gap or “donut hole.” The coverage gap is a temporary limit where you are responsible for all of your drug costs until you reach the plan’s annual out-of-pocket limit. After you reach that limit, you will pay only a small share of your prescription costs for the remainder of the year.

Limits and Considerations

Limits

Most Part D plans have “formularies,” which are lists of covered prescription drugs. Part D plans also have networks of approved pharmacies in your area.

Things to Consider 

  • Costs for Part D plans can vary, so choose a plan that meets your needs and budget.
  • Part D insurance premiums may change each year. You will be notified of these changes in the fall prior to the annual Open Enrollment Period.
  • Medicare Part D has a low-income subsidy program, and Medicare beneficiaries may qualify for financial assistance with the cost of their medications based upon their income and assets.

Initial Enrollment Period

The Initial Enrollment Period is a limited window of time when you can enroll in Original Medicare (Part A and/or Part B) when you are first eligible. After you are enrolled in Medicare Parts A or B, you can select other coverage options like a Prescription Drug Coverage (Part D) plan from approved private insurers. After this period has ended, you can add or change your coverage during the Open Enrollment Period.

How to Enroll

You must be entitled to Part A or enrolled in Part B, and you must live in the designated geography of the plan you want to enroll in before joining a Medicare Part D plan. Contact your local Blue Cross Blue Shield company for help choosing a Medicare Part D plan and getting enrolled.
 

Open Enrollment Period

October 15 through December 7

Open Enrollment runs from October 15 through December 7 and it provides an annual opportunity for Medicare-eligible consumers to review and make changes to their Medicare coverage. This includes the opportunity to select or make changes to Prescription Drug Coverage (Part D). However, if you elect to receive Part D coverage after your Initial Enrollment Period window closes, a late enrollment penalty may be added to your premium.


Download the Medicare Advantage (Part C) and Prescription Drug Plans (Part D) guide to find the coverage options offered by your local Blue Cross Blue Shield company.

Members and Providers

Visit our webiste at mibluecrosscomplete.com 
Members may also login to their online account from the home page.

Customer Service

For questions regarding policy and coverage information, call: 1-800-228-8554

Pharmacy Help Desk (PerformRx)

For members only, pharmacy questions and benefit assistance, call: 1-888-288-3231

For pharmacists only, for questions regarding billing issues, claims processing and assistance with claim edits, call: 1-888-989-0057

Prior Authorization (PerformRx)

For prescribers only, for questions regarding prior authorization, or to initiate prior authorization requests, call: 1-888-989-0057 

General Pharmacy Benefit Information

We're here to answer your questions about your benefits, services and medical needs.

Blue Cross Complete

Blue Cross Complete of Michigan
4000 Town Center
Suite 1300
Southfield, MI 48075

Helpful phone numbers

  1. Services & benefits
  2. Urgent medical needs
  3. Other numbers

Services & benefits

Customer Service

Pharmacy Customer Service

Dental Customer Service

Healthy Kids Dental

Urgent medical needs

Rapid Response Outreach Team

24-hour Nurse Help Line

Other numbers

Anti-Fraud Hotline

1-855-232-7640
TTY: 711
You may leave information anonymously. You don't have to tell us your name.

Privacy Practices

1-800-228-8554
For general questions or to file a privacy complaint.

Durable Medical Equipment

Outpatient Lab Services

Joint Venture Hospital Laboratories
1-800-445-4979
www.jvhl.org

Tobacco Quit Program

Diabetic Supplies

How do I speak to someone at BCBS of Michigan?

please call 1-877-469-2583. When you write to us, please include the following: The group and contract numbers on your subscriber ID card, also known as enrollee ID.

What is the customer service number for Blue Cross Blue Shield?

1 (888) 630-2583Blue Cross Blue Shield Association / Customer servicenull

What pharmacy does Blue Cross Blue Shield of Michigan use?

Blue Cross Blue Shield of Michigan and Blue Care Network members enrolled in the Exclusive Specialty Pharmacy Program should use AllianceRx Walgreen Pharmacy mail-order pharmacy or Walgreens retail stores to fill specialty drug prescriptions. Other pharmacies are considered out-of-network for specialty drugs.

What is the phone number for Blue Cross Blue Shield of Michigan?

1 (313) 225-9000Blue Cross Blue Shield of Michigan / Customer servicenull