Why cant my tv connect to the internet

My Samsung TV will not connect to my WIFI. The TV shows my wireless network in the list, see’s my SSID but will not connect. I have had it working until the TV updated it’s firmware or my router/modem was updated. Now, no matter what I do, my TV can’t connect to the wireless network. I have tried everything. What steps can I take to connect my TV to my wireless network?

A TV that will not connect to Wifi or your wireless network can be an easy fix. There are a few simple steps you can try to get the TV to connect to your WIFI.

These methods are assuming your TV recognizes or “sees” your WIFI network but will not connect. Many of these steps or methods are to attempt to simply reset the components.

FAST FIX TO CONNECT TV TO WIFI:
– Unplug all components and plug back in to reset then attempt to connect to WIFI.
– Restore your TV to “defaults” then scan WIFI and re-enter your password.

Try these simple methods to get your TV to connect to WIFI:

1. Be sure you are typing in the correct password (Password is located on the router itself)
2. Unplug the modem for 5 minutes and plug back in.
3. Remove power to your router for 5 minutes and plug back in.
4. Unplug the TV for 5 minutes and plug back into power.
5. Go into TV menu – SETTINGS – GENERAL – NETWORK – NETWORK STATUS and select NETWORK RESET.
6. Change IP SETTINGS in TV menu – DNS SERVER to 8.8.8.8
7. Update the firmware on your TV to the newest version.
8. Turn off all firewalls as a test to be sure this is not causing issues.
9. Go back to TV and try to connect to WIFI.
   (If connection is successful, stop here, you are done, if not continue below)
10. Try connecting a different way to either 2.4, 5, guest ssid, or WIFI direct.
11. If successful the password was either wrong or a component needed to be reset and or updated.

Troubleshooting Internet Connection Issues on your Samsung TV

If the TV still does not connect to WIFI, try using these other methods:

1. Hard reset the TV – Go to the Main Menu and select Service Menu – Click Factory Reset.
   (For Samsung TVs if your TV does not have this menu, try turning off the TV, then on remote, press MUTE then 1, 8, 2, and POWER and service menu should appear, then choose FACTORY RESET – Don’t adjust any other settings!)
2. Try both automatic and manual ip address inputs in TV menu – Manual IP – DNS SERVER to try is 8.8.8.8.
3. In your router settings, set the 2.4GHZ channel from AUTOMATIC to 1, then reboot the router and try to connect.
4. In the IP settings on the TV, switch the “IP settings and DNS Settings” to “Obtain Automatically”.
5. Is it possible that you moved the router further away from the TV? If so, move the router back into a position so it can connect with your TV.

Still have issues connecting your TV to WIFI?

• To check to find out if it’s a Television or Router issue, connect the TV to a wired internet connection to test if it will connect. Does it connect to the internet? If so, try to connect to a hotspot.
• Use the hotspot from your phone to attempt to connect the TV. If it does not connect, it may be a TV issue such as a faulty part. There may be a faulty WIFI card, internal TV wifi adapter, a board, or wiring issues within the TV.

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TV still not connecting to wifi? Leave a comment below with model number of your TV and what type of router you are using and we can assist.

Allen is an appliance repair technician. He is the author and creator of this website. He has 33 years of experience troubleshooting and repairing home appliances, commercial food machinery, and aircraft fuel systems. Allen has many years of experience with electrical, HVAC, plumbing, solar, lighting, flooring, landscaping, painting, vehicle maintenance, and critical aviation related systems.