Some Post Offices can check your passport application - called ‘Check and Send’. It’s less likely that your application will be rejected if you use Check and Send.
Look up a Post Office that offers the Check and Send service. From the drop down list, choose:
- ‘Passport Check and Send - digital’ if you want Post Office staff to take your photo and help you fill out your application online
- ‘Passport Check and Send - paper’ if you’re applying with a paper form
How much it costs
Digital Check and Send includes the cost of the photo. It costs £16.00 on top of the passport application fee.
Paper Check and Send does not include the cost of the photo. It costs £16.00 on top of the passport application fee and the cost of your photos.
The Check and Send service is free if you qualify for a free passport.
How to pay
You can pay using:
- cash
- credit or debit card
- postal order (payable to ‘Post Office Limited’)
Getting a refund
You can only get a refund if HM Passport Office sends you a letter to say that the Post Office made a mistake with your application. The letter will tell you how you can ask the Post Office for a refund.
You cannot get a refund if your application is rejected.
Making a digital application
The Post Office will take your photo and help you to fill in your application online. What you need to bring depends on what type of application you’re making.
If you’re renewing or replacing a passport
You must bring your old passport to the Post Office if you still have it.
If you’ve changed your name, you’ll also need to bring proof of your new name (like a marriage certificate).
If your passport is lost, you’ll also need the name and email address of someone who can confirm your identity.
If you’re applying for your first adult passport
You will need to give the email address of someone who can confirm your identity.
You’ll also need your parents’ details, including their:
- names, dates and places of birth
- nationality
- UK passport details, if they have them
- details of their marriage or civil partnership, if they had one
If you’re applying for someone under 16
You’ll need to give both of their parents’ details, including their:
- names, dates and places of birth
- nationality
- UK passport details, if they have them
- details of their marriage or civil partnership, if they had one
If you cannot provide both parent’s details, you need to say why (for example, you’re the only parent named on the birth certificate or you adopted the child on your own).
You’ll also need the email address of someone who can confirm the child’s identity unless you’re renewing a passport for a child who is 12 or over and you have the child’s old passport with you.
What happens next
You’ll get email and text updates from HM Passport Office at each stage of the application process, and you can track it online.
Using the Check and Send service does not guarantee your passport application will be successful.
Making a paper application
You should take your completed paper application form, photos and any supporting documents to the Post Office.
The Post Office Check and Send service will check you’ve:
- filled in the right sections of the paper form
- got the right supporting documents (including photos)
- paid the right fee
They will send your application to HM Passport Office by Special Delivery.
Using Check and Send is usually faster than posting your own application. HM Passport Office may still need to contact either you or your countersignatory to check details.
You can submit your application at a Service Canada Centre or a passport office, depending on when you need your passport.
We have new measures to help manage wait times at passport offices in Toronto, the Greater Toronto Area (GTA), Montréal, Vancouver, Calgary, Edmonton, Gatineau and Quebec City. We’ll prioritize those who need a passport within 48 hours. We’ll make arrangements for people with longer term travel plans to be served at other locations.
- In most cases, we recommend booking an appointment to make sure you get passport services that day.
- Walk-in services may be available. If the location is busy, you may need to wait or they may ask you to come back another day.
- You can Check office details and walk-in wait times at passport offices.
Passport offices and Service Canada Centres are closed on statutory holidays.
When do you need your passport?
Urgent or Express
(Service standard - By end of next business day or 2 to 9 business days) Footnote *
Ways to apply:
- Urgent
services (by end of next business day)
- Walk-in only at a passport office with urgent pick-up service
- Check office details and walk-in wait times (opens in a new tab) before you go.
- Walk-in only at a passport office with urgent pick-up service
- Express services (2-9 business days)
- Walk-in or by
appointment at a passport office
- Some locations are seeing high demand for appointments. Appointment availability may vary
- Check office details and walk-in wait times (opens in a new tab) before you go.
- Walk-in or by
appointment at a passport office
- *Extra fees apply
- *You must provide proof that you need the passport
Proof you need the passport can be
- an airline, bus or train ticket
- if travelling by car, a written statement explaining why you need to travel
- a travel itinerary showing proof of payment
- proof of illness or death in the family requiring you to travel
- a written statement from you or a third party explaining why you need the passport
- for example, for legal, banking or residency requirements
If we can’t deliver the passport in time to you or your child, we aren’t liable for any losses.
We recommend that you don’t finalize any travel plans until you get your passport.
Find an office near you
Standard
(Service standard - 10 to 20 business days, plus mail time)Footnote *
Ways to apply:
- Walk-in or by appointment at a
- Service Canada Centre that offers 10-day processing (10 business daysFootnote *)
- passport office (10 business daysFootnote *)
- regular Service Canada Centre (20 business daysFootnote
*)
- Some locations are seeing high demand for appointments. Appointment availability may vary
- Check office details and walk-in wait times (opens in a new tab) at passport offices before you go.
- By Mail (20 business daysFootnote *)
- *Extra fees apply for pick up service
Find an office near you
Find a location
Enter your city, province or territory below
You must pick up your passport in person at this location. It will be ready in 10 business days.
There is an extra fee to pick up in person ($20).
You must pick up your passport in person at this location. It will be ready in 10 business days.
There is an extra fee to pick up in person ($20).
You must pick up your passport in person at this location. It will be ready in 2 to 9 business days.
There is an extra fee for express pick-up ($50).
You must pick up your passport in person at this location. It will be ready by the end of the next business day.
You must provide proof of travel to receive urgent service.
There is an extra fee for urgent pick-up ($110).
Passport offices and Service Canada Centres will be closed on these dates:
- January 3, 2022
- April 15, 2022
- April 18, 2022
- May 23, 2022
- June 24, 2022 (Quebec only)
- July 1, 2022
- August 1, 2022 (except Quebec)
- September 5, 2022
- September 30, 2022
- October 10, 2022
- November 11, 2022
- December 26 and 27, 2022
Proof you need the passport can be
- an airline, bus or train ticket
- If travelling by car, a written statement explaining why you need to travel
- a travel itinerary showing proof of payment
- proof of illness or death in the family requiring you to travel
- a written statement from you or a third party explaining why you need the passport
- For example, for legal, banking or residency requirements
If we can’t deliver the passport in time to you or your child, we aren’t liable for any losses.
We recommend that you don’t finalize any travel plans until you get your passport.
Thank you for your feedback
Date modified: 2022-10-24