Answer: You can use the username and password of your Online Banking. We make sure everything is simple and convenient, so you do not need to remember another set of username and password. If you have not applied for an Online Banking service, please use your computer and log into www.sc.com/cn or use mobile banking app to register. Show Answer:There is 2 ways to register for Online Banking:
Answer: You can use online banking username, password & input the 6 digits one time received by registered Mobile Number to login online & Mobile Banking. For your own account safety, please do not share your One Time Password to others. Answer: No. The bank will pay for any outgoing SMS sent to customers. Answer:Your 2FA will only be valid for 240 seconds after which it will expire and cannot be used for logon. You need to re-enter the first level Internet Banking ID and Password at our main logon page in order to activate a new 2FA to be sent to you. Answer:If you are unable to receive, it could be due to the following reasons:
Please kindly contact our Service Consultants at <800820808(landline)/ 4008888083(mobile)> for further assistance. Answer: Instead of Online Username & Password, you can also enable the Touch ID /Face ID service in Mobile Banking to login Mobile Banking. Answer: You can activate for yourself the fingerprint login service in the Mobile Banking to replace the username-and-password login. Login is only one click away. Answer: Currently, the service is only available on the following models of Apple and Samsung mobile phones with fingerprint sensor: iPhone IOS system: iPhone 5S and above ,, iPad Mini 3 and above, iPad Air 2 and above, and iPad Pro Android system: Galaxy S5 and above, Galaxy Note 4 and above, Galaxy A8 and above Answer: After activating the fingerprint login, you can still log into the Mobile Banking with your username and password. If you want to disable the fingerprint login service, firstly log into the Mobile Banking and then select More>Set Fingerprint Password >Disable. Answer: “Enquiry” and “Transfer” are two handy functions of the Standard Chartered Mobile Banking, bringing financial management at your fingertips. “Enquiry” allows you to briskly browse bank account information and transaction records while "Transfer" makes the transfer and payment like a breeze. These functions are simple and convenient without any complex terminology. Answer: “Enquiry” will show you successful transactions and those that you have set up and remain to be executed in the Online Banking and the Mobile Banking. “Transfer” shows the transactions you have set up in Online Banking and the Mobile Banking and their status. Answer: Login Mobile banking, click Move, choose “to”, “from” accounts (you need to register payee information through online banking first), input transfer amount, enter ATM PIN & OTP accordingly to complete the transfer transaction. Answer: You can retrace the transaction history within one month. Answer: Requests successfully submitted after 22:00 in working days or during the holidays will not show up in “Enquiry” until next working day, but the account balance will be updated in real time. Answer: Yes. Answer: Payee cannot be deleted via the Mobile Banking. You can log into your Online Banking to add/delete. Answer: You can set account name and select the personalized icons we have created for you. Answer: No for the time being. Answer: If you have completed your initial customer investment profile review at branch, you can view and download your latest investment profile, and update your risk profiles according to your latest situation. Answer: The Customer Investment Profile is valid for one year. You can re-do your investment profile assessment in mobile banking anytime before the expiry. Once you update your risk profile in mobile banking, your previous investment profile status will be changed to “expired”. Answer: U.S. Citizen, U.S. Permanent Resident Card (Green Card) Holder, or US Resident cannot proceed Customer Investment Profile via mobile banking. Answer: Sorry, our system will reject your request and advising you to visit our branch to complete the initial customer investment profile. Answer: It only supports Chinese temporarily. Please select Simplified Chinese from the language bar of login interface and then login. Answer: It can be used on Android-based smart phones (e.g. Hua Wei, Samsung, etc.) and iPhones. Answer: Use the existing Online Banking username and password to log into the Standard Chartered Mobile Banking, and then click on the “Investment Products”. Answer: You can subscribe for, redeem, convert, cancel or open a dollar cost averaging plan via the Mobile Banking Investment Product Transaction module. You can also enquire all settled / cancelled / rejected transaction records for any consecutive 3 months within a one-year period. Answer: On top of the wealth management products already offered in Mobile Banking, now you can purchase Market Link Series Structured Deposit products via SC Mobile Banking. Answer: No. As per regulatory requirement, your initial Customer Investment Profile has to be completed on branch premise, then you can purchase Market Link Series Structured Deposit products via Mobile Banking. If you have completed your initial customer investment profile review at branch, you can view your latest investment profile, and update your risk profiles according to your latest situation via Online Banking. Answer: Whether your application on Market Link Series Structured Deposit products is successful or not, please refer to the deal confirmation advice letter sent out by the Bank. Besides that, you could also click “Status Enquiry” under “Market Link Series” in the SC Mobile Banking menu at the bottom side to view the application status. If the Status is "Successful" then your request has been successfully processed. After you have submitted the application via Mobile Banking, you will see the information on page of Mobile Banking and will also be sent an email to your Mobile Banking Mailbox. When the request has been successfully processed by the Bank, you will be sent an email to your Mobile Banking Mailbox. If you have requested SMS and Email alerts in "My Preferences" in Online Banking, you will also receive an Email (to your email address) and SMS (to your mobile phone number) upon submission of application and successful processing of your request. Answer: No. Upon successful processing of your request, at the moment, you cannot cancel Market Link Series wealth management products via Mobile Banking. If you want to cancel the subscription, you need to visit our branch and submit the written application form before the ending date of window period (please refer to Term Sheet for details). Answer: The creation of Fixed Deposit or Call Deposit 2.0 or Certificates of Deposit via Online channel is in real time. Answer: You can view the deal confirmation status in the last view page. Besides, you will also be sent a deal confirmation email to your Mobile Banking/Online Banking Mailbox after the Fixed Deposit or Call Deposit 2.0 or Certificates of Deposit is successfully created. Answer: After the Fixed Deposit or Call Deposit 2.0 or Certificates of Deposit is successfully created, you can click “See” in the SC Mobile Banking menu at the bottom side or use the “Account Details” function in Online Banking to view the related deal information. Answer: If you want to early withdraw the Fixed Deposit or Call Deposit 2.0, you can apply for early withdrawal through your Online Banking, Phone Banking or our branches. If you want to early withdraw the Certificates of Deposit, you can apply for early withdrawal through our branches. Currently, Mobile Banking can’t support the early withdraw service of Fixed Deposit or Call Deposit 2.0 or Certificates of Deposit. Answer: Currently, you can’t use joint account to create Fixed Deposit or Call Deposit 2.0 or Certificates of Deposit via Mobile Banking/Online Banking. Answer: Currently, Mobile Banking/Online Banking does not support the placement of Fixed Deposit or Call Deposit 2.0 or Certificates of Deposit of CNY SAVINGS ACCOUNT FOR HK/MAC/TW Resident. Answer: The supported foreign currency is: EUR/GBP/AUD/NZD/CAD/USD/CHF/HKD/SGD/JPY Answer: You can view the latest transaction status in FX Transaction History module. If the status is “successful” then your FX transaction is processed successfully. Besides, you will receive a SMS and an Email notification from our Bank regarding the transaction status. Answer: Service hour for FCY Conversion is 00:00 to 24:00 Monday to Sunday (including public holidays). FCY Conversion between own accounts within the Bank will be processed immediately. Answer: No. FX transaction cannot be revised or canceled once submitted. Under any circumstances, keep your login username and password properly. Protect your phone. SMS BankingAbout the Service
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Online BankingAbout the Service
Applying for Online Banking
Registration using Debit Card and Password
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Global Link
Please note that for the purpose of this FAQ, the country/markets which you login from is called the Origin Country/market and the country/s /markets which you add to the Global Link service is called the Destination Country/s. The Customer Service Hotline for those countries/markets which offer Global Link service: Security
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Customer Investment Profile
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