Contact us
If you have questions and would like to contact us, please use one of the options below.
By Phone:
Please call 1-809-200-7380 or 802-532-7382
Incase of fraud call: 1-800-448-1492
or
Contact your nearby Western Union Agent location.
For customers outside the Caribbean, please select your country's Web site from the drop down at the bottom of the page and call the local number on that country's Contact Us page.
Contactgegevens
Contactgegevens van Western Union Nederland
Als er iets verkeerd is gegaan met uw overschrijving, dan kunt u:
- Contact met ons opnemen via 0800 022 8781.
Online Dispute Resolution (online geschillenbeslechting, ODR) biedt een eenvoudige, efficiënte, snelle, voordelige geschillenbeslechting waar geen rechtbank voor is vereist, voor geschillen die gerelateerd zijn aan online overschrijvingen. Ga voor meer informatie naar: //ec.europa.eu/consumers/odr/.
Telefonisch contact
Als u vragen heeft over online transacties:
- Bel in Nederland naar 0800 022 8781 (dagelijks bereikbaar van 8:00 tot 11:00 uur)
- Bel buiten Nederland naar +32-(0)2 639 7106.
Engels/Nederlands/Spaans/Frans: Dagelijks,
van 9:00 tot 12:00 uur EET
Chinees: Dagelijks, van 8:00 tot 12:00 uur CST
Contact per post
Western Union Processing Nederland
Lithuania UAB
J. Balcikonio Str 7, Vilnius, Litouwen LT-08247
Betaaldiensten van Western Union
Ireland Limited (kantoor Duitsland)
Solmsstr. 18
60486 Frankfurt
Duitsland
Contact Information
We’re happy to answer any questions you may have
Can’t find what you need in our FAQs pages? Get in touch with our Customer Care representative.
Contact information for Western Union
Please contact customer service if you believe an error has been made on your transfer, you have an enquiry in relation to the service or you have a complaint:
- Call +43 (0)0800 297 579
- Send an email to Customer Care
An acknowledgement of your complaint will be sent to you within 5 business days of when we receive it. We will investigate your request and provide you with regular updates on its progress. The acknowledgement will contain the date of receipt plus a reference number, which should be used in all further communications with Western Union.
We will always aim to resolve your concerns as quickly as possible, if it is not possible, we will send you written acknowledgement within five business days. We aim to resolve most complaints within 15 working days, if we have not been able to do this, we will contact you regularly to keep you informed about the progress.
As soon as we have established all the facts and completed our investigation, we will provide you with a final response, no later than 35 working days, which will set our findings and explain our final position.
If you are dissatisfied with the resolution proposed by Western Union, you have the right to refer to:
- The Online Dispute Resolution (ODR), which offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. Visit: //ec.europa.eu/consumers/odr/
- Or you can file a complaint with the bank mediation service (www.bankenschlichtung.at)
We’re happy to answer any questions you may have
Can’t find what you need in our FAQs pages? Get in touch with our Customer Care representative.
Contact Us
If you have questions and would like to contact us, please use one of the options below.
By phone
For
online transfer inquiries please call 0808 234 9168 (for UK residents only).
For online transfer inquiries if you call outside of UK +32-(0)2 639 7103.
For all other customer inquiries or concerns please call 0800 833 833.
English: 24×7
Polish: Mon-Sat, 9:00am – 9:00pm EET
Chinese: Mon-Sat, 8am-12am CST
By Mail Online Transactions Only
Western Union Internet United Kingdom
PO Box
8252
LONDON W6 0BX
United Kingdom
In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the: Financial Ombudsman Service (//www.financial-ombudsman.org.uk/)
Contact Information
We’re happy to answer any questions you may have
Can’t find what you need in our FAQs pages? Get in touch with our Customer Care representative.
Contact us by mail
Customer Care
Western Union Financial
Services (Canada) Inc.
100 Yonge Street, suite 1500
Toronto, Ontario
M5C 2W1
In case of fraud
If you think you have been a victim of fraud, please contact us at 1-800-448-1492.