Member service representative job description credit union

TitleJob Information
Member Service Representative (Teller)

As the position with the highest member contact, the Member Service Representative (Teller) takes individual responsibility for providing excellent member service. They create a welcoming, friendly environment for members as soon as they call our credit union, enter the doors, or begin drive-through transactions. This position starts at $15.00/hour. Part-time and full-time opportunities available.
ESSENTIAL FUNCTIONS:
• Complete daily activities such as: cashing checks and paying out money after verifying that signatures & dates are correct; receiving checks and cash for deposit; receiving visa and loan payments, verifying payment dates and amounts due.
• Balance currency, coin, and checks in cash drawers.
• Carry out special services for members, such as ordering bank cards and checks.
• Process transactions such as term deposits, retirement savings plan contributions, night deposits, and mail deposits.
• Resolve problems or discrepancies concerning members’ accounts.
• Help members with basic questions and inquiries about their accounts using the member’s account history.
• Actively refer members to Relationship Officers for additional cross-sale of our products and services, i.e.: share accounts, loan products, visas, investment options, etc.
QUALIFICATIONS AND REQUIREMENTS:
• A High School Graduate or equivalent, financial institution or banking experience preferred, previous cash handling experiences desired.
• Knowledge of credit union/financial services loan products, services, policies, and procedures. Understanding of related legal and regulatory standards
• Excellent interpersonal and communication skills necessary for communication with members, teammates, and various public relations.
• Ability to work in fast-paced environment at times, with strong attention to detail and service.
• Aptitude to operate computer related equipment, applications, and accessories; capacity to operate multiple computer web applications at the same time.

EFCU offers a complete benefits package to full-time employees including medical, dental, and vision; 5% 401(k) match; company-paid life insurance, short-term, and long-term disability; paid time off, and much more!

Education First Credit Union is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

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1334 jobs

1334 credit union member service representative Jobs

  • 3.8

  • 3.7

    Member Service Representative

    Enterprise, AL

    $16.11 - $24.13 Per Hour(Employer est.)

    Performs a variety of miscellaneous tasks including but not limited to: typing, filing, computer input, equipment maintenance, and answering the telephone.…

  • 3.8

  • 3.8

    Member Service Representative

    Seymour, IN

    $20.64 Per Hour(Employer est.)

    Performs routine and high impact Member account transactions including deposits, withdrawals, transfers, cash advances, loan payments, check cashing, sale of……

  • 4.1

    Member Service Representative (Full-Time) - Fort Lee

    Colonial Heights, VA

    $19.50 - $23.00 Per Hour(Employer est.)

    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as……

  • 4.8

    Member Relations Associate

    Processes a variety of transactions for members including but not limited to share deposits and withdrawals, cashier’s check purchases, Visa cash advances, loan……

  • 3.6

  • 3.8

    Card Services Representative

    Houston, TX

    $27K - $35K (Glassdoor est.)

    To assist members with their card accounts; control issuing, blocking, or renewal of credit cards/ATM cards/Debit cards.…

  • 4.4

  • 3.4

    MCC REPRESENTATIVE

    Dupont, WA

    $19.00 Per Hour(Employer est.)

    Ability to handle a high volume of calls and be able to work for extended length of time on the phone. Assist members with account inquiries, transfer of funds,……

  • 4

    Lending Support Representative

    Alexandria, VA

    $41K - $55K (Glassdoor est.)

    Provides professional internal customer service and support to other departments by answering questions and mentoring co-workers regarding the resolution of……

  • 3.8

  • 4

    Call Center Service Representative

    Jacksonville, FL

    $29K - $37K (Glassdoor est.)

    Assist members and potential members with their telephone requests; answer questions about products and services and resolve problems that are within their……

  • 3.2

    Member Service Center Representative (Call Center)

    Leominster, MA

    $30K - $38K (Glassdoor est.)

    The Member Service Center Representative is responsible for providing service and an exceptional member experience to existing members and potential members……

  • 4.1

    Member Service Representative

    Kalamazoo, MI

    $27K - $34K (Glassdoor est.)

    You will answer member’s questions, service their accounts, and utilize your natural curiosity to actively listen and uncover needs, allowing you to recommend……

  • 2.4

    Member Service Representative

    Evart, MI

    $27K - $34K (Glassdoor est.)

    Process member’s cash and check transactions, to include deposits, withdrawals, check cashing and loan payments. Answer phones and handle inquires.…

  • 3

    Call Center Representative - Hybrid Dunedin, FL

    Remote

    $18.00 - $20.00 Per Hour(Employer est.)

    Represents the credit union in a courteous and professional manner. Data entry 30-45 WPM. Provide technical solutions in support of Achieva’s electronic……

  • 5

    Member Service Representative II

    Lake Buena Vista, FL

    $30K - $37K (Glassdoor est.)

    This position is a “front line” representative for Partners Federal Credit Union whose main responsibility is to interact and develop long term profitable……

  • 3.6

    Contact Center Representative

    Albany, OR

    $32K - $39K (Glassdoor est.)

    To be the first point of contact for our members by answering all incoming telephone calls and trying to accomplish first call resolution.…

  • 3.9

    Card Services Representative

    Dallas, TX

    $18.00 Per Hour(Employer est.)

    As a Card Services Representative you would answer incoming calls from members to process new Credit and Debit card requests, download and complete Credit card……

  • 3.2

    Member Service Representative, FT - Methuen, MA

    Methuen, MA

    $32K - $43K (Glassdoor est.)

    Performs routine transactions such as account opening, originating consumer loan applications, basic deposit/loan transactions accurately and efficiently;……

  • 3.8

    Contact Center Representative (Remote)

    El Paso, TX

    $16.25 - $19.72 Per Hour(Employer est.)

    Quality service means treating members and coworkers with respect and courtesy at all levels whether in person or by telephone as outlined in the Employee……

  • Member Service Representative

    Topsham, ME

    $17.00 - $17.25 Per Hour(Employer est.)

    This full-time position offers a generous base salary, benefits available upon date of hire are an 80% employer-paid medical plan, 100% employer-paid dental and……

  • 4.1

    Phone Service Representative - Credit Union

    Lakewood, CO

    $18.15 - $20.17 Per Hour(Employer est.)

    This position serves validated members via phone by providing accurate account or card information and cross selling beneficial credit union products/services……

  • 3.6

    Contact Center Representative 1

    Albuquerque, NM

    $16.00 - $18.75 Per Hour(Employer est.)

    Demonstrated sales skills and a willingness and ability to apply those skills on the job through incoming member calls and outbound follow-up calls.…

  • 3.9

    Contact Center Representative, 4th/Rosemont

    Albuquerque, NM

    $14.80 Per Hour(Employer est.)

    Transfer incoming calls to appropriate individual employee or department. Provide membership information, field of membership qualification and new account……

  • 2.5

    Member Service Representative

    Torrance, CA

    $17.73 - $26.75 Per Hour(Employer est.)

    Consult with clients on the telephone to resolve challenges and promote services and products. You will provide information to members and prospective members……

  • 3.9

    Member Service Representative 1 - Orange City

    Orange City, FL

    $27K - $35K (Glassdoor est.)

    Cash handling experience, including balancing cash drawers/tills or other related duties. Retail and/or sales experience performing against set goals/quotas.…

  • 3.4

    Contact Center Representative

    Pleasanton, CA

    $19.30 - $24.13 Per Hour(Employer est.)

    The ideal candidate will be able to multi-task effectively while answering a high volume of calls and handle and resolve a variety of situations impacting our……

  • 3.8

    Member Connect Representative

    Huntsville, AL

    $30K - $41K (Glassdoor est.)

    Documents and processes member transactions, including but not limited to; deposits, withdrawals, payments, account corrections and maintenance.…

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Member Service Center Representative (Call Center) Leominster Credit Union Leominster, MA
Member Service Representative Advia Credit Union Kalamazoo, MI
Member Service Representative Members First Credit Union Evart, MI
Call Center Representative - Hybrid Dunedin, FL Achieva Credit Union Remote
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Contact Center Representative Central Willamette Credit Union Albany, OR
Card Services Representative Southwest Airlines Federal Credit Union Dallas, TX
Member Service Representative, FT - Methuen, MA Jeanne D'Arc Credit Union Methuen, MA
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Member Connect Representative Redstone Federal Credit Union Huntsville, AL

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What is a member representative?

A membership representative is responsible for assisting clients and customers with their inquiries and concerns and processing their membership requests for organizations and agencies. Membership representatives sell membership services to the customers, process their orders, and post their payments in the database.

What are the duties and responsibilities of a customer service representative?

Contents.
Answering questions about a company's products or services..
Processing orders and transactions..
Resolving issues and troubleshooting technical problems..
Delivering information about a company's offerings..
Providing proactive customer outreach..
Handling customer complaints..
Collecting and analyzing customer feedback..

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