enQ facilitates your ability to receive prompt assistance from the IRS as outlined by the Taxpayer's Bill of Rights.
Your Right to Quality Service: Taxpayers have the right to receive prompt, courteous, and professional assistance in their dealings with the IRS, to be spoken to in a way they can easily understand, to receive clear and easily understandable communications from the IRS, and to talk to a supervisor about inadequate service. (source)
My wife was making dinner this evening - I would NOT have called Collections if I knew I was going to be on the phone 60+ minutes. I made that call this evening rather than think about it all night. So, your product makes for happier marriages and better sleep.
Bill Nemeth
Tax Audit Guardians
enQ is best described as the equivalent of using a drill to a screwdriver. The service sheds an average of 50 minutes from well over a dozen calls to collections or PPL a day. To anyone in the tax resolution industry, elaborating further would be a waste of our time.
Joe Bledsoe, EA
Quicken Tax Relief
CallEnQ is a game changer! Unless you know what it's like to call the IRS 5 times in 3 hours only to be disconnected every time, it's probably hard to appreciate. Now, I can literally call at will, and not worry about the hold time! Thank you!!
Alissa Helble Hollinger
Hollinger & Associates, PLLC
Recently made a call to Practitioner Priority Service...My hold time was 1 1/2 minutes!!! Total Gamechanger!!! I had gotten used to waits of 1/2 to 1 hour plus!!
Larry Weinstein, CPA
Houston, TX
Connected to live agent without the multi-question automated IRS voice-mail-jail in less than 2 minutes compared to more than 20 minutes calling in directly
Larry Lawler
ASTPS Director
I got through super quick and the service was really easy to use. I waited less than 30 seconds. I had a busy day and needed transcripts asaps when TDS was down. EnQ to the rescue!
Charlotte Erdmann, Esq.
Erdmann Law, PLLC
Perfect way to deal with the IRS and save time
Amro Badran
Badran Tax & Accounting
My call was simply "flawless"!
LG Brooks, EA
The Tax Practice
(800) 829-1040 Puerto Rico and the U.S. Virgin IslandsIRS Phone Numbers and Emails
Toll-Free Number:
Customer Service:
(512) 416-7750
Austin
(800) 829-0115
Business Accounts
(800) 829-3903
Collections Department
(800) 829-0922
Cp32A Notice
(866) 699-4083
Estate And Gift
(866) 699-4096
Excise Tax Function
(877) 829-5500
Exempt Organizations
(800) 829-7650
Federal Payment Levy Program
(800) 829-8374
Tax Professionals
(800) 829-4059
TTY/TDD
(800) 908-9946
Wage and Income Transcript
(800) 829-3009
(800) 908-4490
+1 787 522 8601
English
+1 787 522 8600
Spanish
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More phone numbers and emails Less phone numbers and emails
IRS Contact Information
Corporate Office Address:
Internal Revenue Service
1111 Constitution Avenue Northwest
Washington, District Of Columbia 19020
United States
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 7:00pm
IRS Rating Based on 439 Reviews
Rating details
1.4 more details
Product or Service Quality
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Summary of IRS Customer Service Calls
2.2K TOTAL
CALLS
02:19 AVG CALL
DURATION
6% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call IRS Customer Service?
Request for Information Question:
- 7d ago “EIN number an to check if i have a refund somewhere place”
- 21d ago “Check status”
- 27d ago “Never recieved my income tax because it was under investigation because i miscalculated and believed i had one stimules check left but i came to find out that i already recieved it”
Refund Question:
- 1d ago “Wondering where my refund is”
- 1d ago “My 2020 tax refund?”
- 11d ago “2021 Tax refund status”
Shipping and Delivery Question:
- 28d ago “Where is my refund”
- 1M ago “I never received my taxes for 2021”
- 2M ago “I never received my Sitmuels checks”
Return/ Replace Question:
- 20d ago “Tax return”
- 29d ago “My tax return”
- 2M ago “My Amended return its past the time”
Payments and Charges Question:
- 11d ago “Missing EIP payments”
- 20d ago “Payment plan”
- 20d ago “Make payments for my 2021 federal income tax”
Account Question:
- 14h ago “My prepare put wrong account direct deposit wrong”
- 12d ago “Can't log in to my”
- 4M ago “Know mybalance”
Cards Question:
- 5M ago “Trying to get my IP pin number”
- 6M ago “To get my PIN number”
- 6M ago “I need my PIN number I usually get one every year this time I didn't my taxes had need rprepare but can't go through unless I have a pin”
Employment Question:
- 20h ago “To get help getting my w2s”
- 2M ago “I need a copy of my 2020 w-2”
- 4M ago “Didnt recieve any stimulas checks, unemployment or tax refunds”
Product/ Service Question:
- 5M ago “Student loan information”
- 5M ago “? Bout my paper work”
- 7M ago “My taxes was rejected because i didn't my taxes amount from 2020 then i order a transcript i received it so i went to correct it with freetaxusa and i put the amount of my refund of 2020 and it still got rejected again . Now it says my”
Staff Question:
- 10M ago “I received a letter from my county social service stating that they received a hit from irs stating that I had been working for the past three years I am totally disabled and haven't worked in years my services have been cut I need help fixing this p”
- 1Y ago “Customer service”
- 2Y ago “Technical service”
Other Question:
- 1d ago “I need my I pin and I need a clearance letter to get my drivers license back”
- 8d ago “Verify identity”
- 12d ago “Suspected scam”
About
IRS Return Policy
To read more: //www.irs.gov/forms-pubs/about-form-1040x
IRS Privacy Policy
To read more: //www.irs.gov/privacy-disclosure/irs-privacy-policy
IRS Pros and Cons
Pros: I dont know, I never had a issues with the irs before 2020, Never answer phone, There are no pros, Website
Cons: Customer service, Hard to get ahold of, No answers to my problem, Incompetence, Long hold times
Summary
The Internal Revenue Service is an American agency. This agency specializes in tax collection and administration of the Internal Revenue Code. The tax collection agency processes more than two hundred million tax returns per year. Main office of The Internal Revenue Service is based in Washington, District of Columbia. The Internal Revenue Service is a company that operates the website IRS.gov. The Internal Revenue Service is considered of be one of the fastest growing companies in the industry. The Internal Revenue Service focuses on the quality of the services provided and maintains continuous trainings for its employees.
IRS is ranked 123 out of 1128 in Governmental Organizations and Politics category
Official Company Name
Internal Revenue Service
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