Activation Lock is a security feature for devices running iOS 7 and higher that uses Apple's Find My iPhone functionality. This feature makes it difficult for unauthorized persons to use a lost or stolen device. Show
When Activation Lock is enabled, an end user's Apple ID and password are required to unlock a device even if the device is wiped or factory reset, including through DFU mode. For more information about Activation Lock as an iOS feature, read the Apple Support article Find My iPhone Activation Lock. Prerequisites To use the Activation Lock feature, devices must have the following:
Activation Lock for Unsupervised vs. Supervised DevicesThe extent to which you can manage devices with Activation Lock depends on whether the devices are supervised or unsupervised. The following table outlines the differences:
Enable Activation Lock for iOS DevicesFor supervised devices running iOS 7 and higher, you can configure Activation Lock and force it to be enabled. Procedure
Viewing Activation Lock StatusFor both unsupervised and supervised devices running iOS 7 and higher, you can view whether Activation Lock is enabled on the device. Procedure
Under the Security section, you can see whether Activation Lock is activated or deactivated. Clear Activation Lock on iOS DevicesFor supervised devices running iOS 7 and later, you can clear the Activation Lock using one of three methods. Procedure
Use the Clear Activation Lock CommandUsing the Clear Activation Lock command you can clear the Activation Lock on a device without performing a device wipe. This command is useful if you know the whereabouts of the device and do not want to wipe its contents completely to clear the lock. This command also works if the device is unenrolled from Workspace ONE UEM MDM.
Enter an Activation Lock Bypass CodeEntering an Activation Lock Bypass Code can be useful if the device has been unenrolled from Workspace ONE UEM MDM and you have no means by which to perform a Clear Activation Lock command or device wipe.
Reactivate the device once factory wiped using MDM. When you reach the Activate iPhone pane in the Setup Assistant, enter the bypass code as the Activation Lock password and leave the Apple ID text box empty. Perform a Device Wipe CommandWhen performing a device wipe command, you also have the option of clearing the Activation Lock on a device.
Activation Lock - Wipe Command Workflow MatrixThe following matrix shows the workflow to check the activation lock bypass code before issuing the wipe command from the UEM console to the device. The bypass code check can be initiated from the Device List View page or the Device Details page.
Does a factory reset remove activation lock?In most cases, a factory reset does not remove the activation lock from the device. For example, if a phone is factory reset with the Google account logged in, the phone will still ask for those credentials once switched back on.
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