How to check balance on walmart visa card

How to check your Visa Gift card balance

Start by looking at the back of your gift card. Typically, you’ll find a toll-free number you can call to discover your balance. Or you can check your balance by visiting the card issuer’s site and entering your card’s 16-digit number and security code.

Getting started with Visa Gift cards

How to activate your Visa Gift card

Many Visa Gift cards are activated upon purchase and ready to use. However, if yours requires activation, you’ll typically see a sticker with instructions and a toll-free phone number.

Where to use your Visa Gift card

You can use your gift card anywhere Visa is accepted, supermarket, gas station and even online. And you can make purchases up to the amount that’s on the card.

Using your Visa Gift card in stores and online

In a store, you’ll just slide or insert your Visa card to pay. For an online checkout, you’ll enter your Visa gift card’s 16-digit number, expiration date and CVV in the appropriate form field.

Making returns with a gift card

Even if there’s no balance left, you’ll want to hold onto your Visa Gift card. If you ever need to make a return, you’ll need to show the card.

FAQ about Visa Gift cards

Get a new Visa Gift card

Convenient. Secure. Accepted all over. A Visa Gift card is an easy way to give someone a present.

What would you like to do?

Balance and transaction history

• What is the difference between purchases that are pending and posted?

  Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending" purchase until the merchant actually collects the money from us, which is when it becomes a “posted" purchase. You can review your pending and posted purchases on the Transaction History page.

• How do I check my card balance and transactions?

  Quickly check your balance and transaction history online 24/7 by logging in to WalmartMoneyCard.com or the mobile app.

  You may also add your mobile number with Walmart MoneyCard by logging in to your account and selecting Account Settings. Then you can text the following commands to 96411:
  To get your balance, text “BAL Last4″ to 96411 (where Last4 is the last 4 digits of your card number). To check your transactions, text “HIST Last4" to 96411 (where Last4 is the last 4 digits of your card number).

  We don’t charge customers to receive a text message, but your carrier data and message rates still apply.

• How do I report a scam?

  If you think you may have been scammed, please contact your local police department. You can also submit a fraud report here. To report an error for a recent purchase you do not recognize in your transaction history, you can contact us. ​
  

• What are pending transactions?

  This is the amount of money that has been set aside for purchases made with your card, but have not yet been collected by the merchant.

• What do I do if I have a question or think there is an error with a transaction on my card?

  It’s important to note that Merchant’s names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store information where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.

  In case of errors or questions about your card, write to us at Walmart MoneyCard Customer Care, PO Box 5100 Pasadena, CA 91117. Write to us as soon as you can if you think an error has occurred in your card account. We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by writing us at Walmart MoneyCard Written History Request, PO Box 5100 Pasadena, CA 91117. When notifying us, you will need to tell us: (i) your name and card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place.

  We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time we credit your card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. More details are available here. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.

  You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such person. For example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person’s transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction.

• Why is the amount pending sometimes different than what I actually spent?

  Some merchants, such as hotels, car rentals and restaurants, have a policy that requires them to pre-authorize and temporarily hold an amount of money from your card balance that is greater than your actual purchase amount. Once your purchase is processed by the merchant, your card balance will reflect the amount of your actual purchase and the held funds will become available for immediate use. Availability of the pre-authorized funds can take up to 10 days (90 days for car rentals) to be released back into your card balance. In some instances, the initial pending transaction will not include the tip. Once your purchase is processed by the merchant, the tip will be included in the amount posted to the account.

• I bought something but my balance doesn't show any money taken off. Why?

  Many website and phone merchants process all of their orders at the end of the day. It may take 24 – 48 hours before you see the charge on your card.

  Another reason is that most website and phone order companies only charge your card when the merchandise is shipped, not when it is ordered. The merchant may not charge your account until they ship your merchandise a few days (or weeks) later.

• I bought something for X amount of dollars, but my balance is only down by $1. Why?

  Many website and phone merchants will do what’s called a “dollar authorization." This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Once your merchandise has shipped, the $1 is refunded and will disappear from your transaction history. Then, you will be charged for the full amount of your order.

Making purchases

Walmart MoneyCards

• How do “special transactions" or purchases that require pre-authorization work?

  Certain purchases (hotels, restaurants, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount. Once the purchase is processed, the money will be released and your balance will be adjusted.

  Availability of the pre-authorized money can take up to 10 business days (up to 60 days for car rentals) to be released back into your card balance.

• Can I use my limited use Starter Card to make purchases?

  If you got your card at a store, you can register and use the limited use Starter Card inside the package to make purchases online or in-store everywhere Visa debit is accepted in the U.S.

• I bought something for X amount of dollars, but my balance is only down by $1. Why?

  Many website and phone merchants will do what’s called a “dollar authorization.” This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Once your merchandise has shipped, the $1 is refunded and will disappear from your transaction history. Then, you will be charged for the full amount of your order.

• What is the difference between purchases that are pending and posted?

  Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending” purchase until the merchant actually collects the money from us which is when it becomes a “posted” purchase. You can review your pending and posted purchases on the Transaction History page.

• I bought something online and it was declined but I had enough money for the purchase. Why?

  While there could be other reasons, the purchase you made online might have been declined because the address you provided to the merchant is different than the address we have on file for your card. To update your address, call the number on the back of your card.

• Can my card be used as a debit or credit transaction?

  Your Walmart MoneyCard can be used as either a credit or debit transaction. Debit transactions will require a Personal Identification Number (PIN), so only choose this option if you already have a PIN set up.

• What do I do if I have a question or think there is an error with a transaction on my card?

  It’s important to note that Merchant’s names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store information where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.

  In case of errors or questions about your card, write to us at Walmart MoneyCard Customer Care, PO Box 5100 Pasadena, CA 91117 or call us at (866) 795-7597. Call us or write to us as soon as you can if you think an error has occurred in your card account. If writing us, a Transaction Dispute Form is available for your convenience at WalmartMoneyCard.com. We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by writing us at Written History Request, PO Box 5100 Pasadena, CA 91117 or by calling (866) 795-7597. When notifying us, you will need to tell us: (i) your name and card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

  We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time we credit your card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. More details are available here. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.

  You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such person. For example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person’s transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction.

• Where can I use my card to make purchases?

  You can use your card to make purchases everywhere Visa debit is accepted in the U.S.

Walmart MoneyCard with Cash Back Rewards

• Will returned purchases be subtracted from my rewards balance?

  Yes, returns, reversals, cancellations, or disputes involving a qualifying purchase which has earned a Cash-Back Reward will be subtracted from your rewards balance.

• What purchases qualify for Cash-Back Rewards?

  Just use Walmart MoneyCard to make all your purchases at Walmart. When you do you will earn Cash Back Rewards of three percent (3%) on qualifying purchases made at Walmart.com using your Card or your Card number, two percent (2%) at Walmart fuel stations, and one percent (1%) on qualifying purchases at Walmart stores in the United States (less returns and credits) posted to your Card during each Reward Year, up to a maximum of $75 per Reward Year. Grocery delivery and pickup purchases made on Walmart.com or the Walmart App earn 1%. For the purposes of cash back rewards, a "reward year" is twelve (12) monthly periods in which you have paid your monthly fee or had it waived. See cardholder agreement for details.​ Only the use of your debit card or debit card number to purchase Walmart goods or services is considered a qualifying purchase for Cash-Back Rewards. The following purchases/transactions shall not be considered qualifying purchases for the purposes of earning Cash-Back Rewards: ATM transactions, teller cash withdrawals, the portion of any in-store transaction that represents a cash withdrawal at the point of sale, quasi-cash transactions (i.e. purchase of items that convert to or substitute for cash, such as money orders, casino chips, lottery tickets, etc.), the use of your debit card to purchase gift cards or for funding another card or account, using our online bill pay service to pay bills, transferring funds from your debit card or bank account to another bank account or credit card account, and transactions conducted at WalmartMoneyCard.com or our mobile application (such as person-to-person transfers). Cash-Back Rewards are normally accrued to your Cash-Back Rewards balance promptly after your qualifying purchase transaction posts, but could take up to thirty (30) days.

• When will the rewards earned on a qualifying purchase appear?

  Cash-Back Rewards usually update promptly after a qualifying purchase posts, but could take up to thirty (30) days.

  Please refer to your Deposit Account Agreement for more information.

Register

• How do I register the card I purchased at a retail location?

  Register the card you purchased at retail here. You’ll be asked to provide some info so we can verify your identity, including your:

  • Name
  • Address
  • Date of birth
  • 16-digit card number
  • Expiration date
  • 3-digit security code (found on the back of your card)
  • Mobile phone number

  We’re required to collect this information in accordance with The USA PATRIOT Act — a Federal law that requires all financial institutions to obtain, verify and record information that identifies anyone who successfully opens a card with us.

• Can I buy and register more than one card?

  Yes. However, we may limit the number of cards issued to you at its sole discretion.

• How do I register the card I got in the mail?

  Register the card you got in the mail here. You’ll be asked to create a PIN and provide some info so we can verify your identity, including your: 

  • Name
  • Address
  • Date of birth
  • 16-digit card number
  • Expiration date
  • 3-digit security code (found on the back of your card)
  • Mobile phone number

  We’re required to collect this information in accordance with The USA PATRIOT Act — a Federal law that requires all financial institutions to obtain, verify and record information that identifies anyone who successfully opens an account with us.

ATMs

• Can I withdraw money from an ATM?

  Yes. You will create a 4-digit PIN (personal identification number) when you activate your personalized card. We may block ATM withdrawals in some countries due to fraud or security concerns. Please see terms for your card regarding ATM withdrawal limits.

• What can I do if I forget my ATM PIN?

  If you forget your PIN or would like to change it, you can make the change by logging into the Walmart MoneyCard App.

• What are the ATM fees and limits?

  To see your ATM fees and limits, check the Simple Fees page for your card here.

Expired or expiring cards

• My card is about to expire… What do I do?

  Just sit back, relax, and wait for your new card to come in the mail! We’ll send an updated card your way as the expiration date on your card gets closer.

  If you don’t receive the new card before your current one expires, please contact us at (877) 937-4098.

• How do I cancel my account?

  To cancel your account, call us at (877) 937-4098.

• How long does it take for my new card to come in the mail?

  Once shipped, your new card will arrive in 7 business days.

• How can I make sure I’ll receive my new card?

  Make sure the address you have on file with us is correct. If you need to make updates, please contact us at the number of the back of your card.

• What is the difference between purchases that are pending and posted?

  Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending" purchase until the merchant actually collects the money from us, which is when it becomes a “posted" purchase. You can review your pending and posted purchases on the Transaction History page.

• How do I check my card balance and transactions?

  Quickly check your balance and transaction history online 24/7 by logging in to WalmartMoneyCard.com or the mobile app.

  You may also add your mobile number with Walmart MoneyCard by logging in to your account and selecting Account Settings. Then you can text the following commands to 96411:
  To get your balance, text “BAL Last4″ to 96411 (where Last4 is the last 4 digits of your card number). To check your transactions, text “HIST Last4" to 96411 (where Last4 is the last 4 digits of your card number).

  We don’t charge customers to receive a text message, but your carrier data and message rates still apply.

• How do I report a scam?

  If you think you may have been scammed, please contact your local police department. You can also submit a fraud report here. To report an error for a recent purchase you do not recognize in your transaction history, you can contact us. ​
  

• What are pending transactions?

  This is the amount of money that has been set aside for purchases made with your card, but have not yet been collected by the merchant.

• What do I do if I have a question or think there is an error with a transaction on my card?

  It’s important to note that Merchant’s names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store information where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.

  In case of errors or questions about your card, write to us at Walmart MoneyCard Customer Care, PO Box 5100 Pasadena, CA 91117. Write to us as soon as you can if you think an error has occurred in your card account. We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by writing us at Walmart MoneyCard Written History Request, PO Box 5100 Pasadena, CA 91117. When notifying us, you will need to tell us: (i) your name and card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place.

  We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time we credit your card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. More details are available here. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.

  You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such person. For example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person’s transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction.

• Why is the amount pending sometimes different than what I actually spent?

  Some merchants, such as hotels, car rentals and restaurants, have a policy that requires them to pre-authorize and temporarily hold an amount of money from your card balance that is greater than your actual purchase amount. Once your purchase is processed by the merchant, your card balance will reflect the amount of your actual purchase and the held funds will become available for immediate use. Availability of the pre-authorized funds can take up to 10 days (90 days for car rentals) to be released back into your card balance. In some instances, the initial pending transaction will not include the tip. Once your purchase is processed by the merchant, the tip will be included in the amount posted to the account.

• I bought something but my balance doesn't show any money taken off. Why?

  Many website and phone merchants process all of their orders at the end of the day. It may take 24 – 48 hours before you see the charge on your card.

  Another reason is that most website and phone order companies only charge your card when the merchandise is shipped, not when it is ordered. The merchant may not charge your account until they ship your merchandise a few days (or weeks) later.

• I bought something for X amount of dollars, but my balance is only down by $1. Why?

  Many website and phone merchants will do what’s called a “dollar authorization." This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Once your merchandise has shipped, the $1 is refunded and will disappear from your transaction history. Then, you will be charged for the full amount of your order.

Walmart MoneyCards

• How do “special transactions" or purchases that require pre-authorization work?

  Certain purchases (hotels, restaurants, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount. Once the purchase is processed, the money will be released and your balance will be adjusted.

  Availability of the pre-authorized money can take up to 10 business days (up to 60 days for car rentals) to be released back into your card balance.

• Can I use my limited use Starter Card to make purchases?

  If you got your card at a store, you can register and use the limited use Starter Card inside the package to make purchases online or in-store everywhere Visa debit is accepted in the U.S.

• I bought something for X amount of dollars, but my balance is only down by $1. Why?

  Many website and phone merchants will do what’s called a “dollar authorization.” This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Once your merchandise has shipped, the $1 is refunded and will disappear from your transaction history. Then, you will be charged for the full amount of your order.

• What is the difference between purchases that are pending and posted?

  Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending” purchase until the merchant actually collects the money from us which is when it becomes a “posted” purchase. You can review your pending and posted purchases on the Transaction History page.

• I bought something online and it was declined but I had enough money for the purchase. Why?

  While there could be other reasons, the purchase you made online might have been declined because the address you provided to the merchant is different than the address we have on file for your card. To update your address, call the number on the back of your card.

• Can my card be used as a debit or credit transaction?

  Your Walmart MoneyCard can be used as either a credit or debit transaction. Debit transactions will require a Personal Identification Number (PIN), so only choose this option if you already have a PIN set up.

• What do I do if I have a question or think there is an error with a transaction on my card?

  It’s important to note that Merchant’s names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store information where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.

  In case of errors or questions about your card, write to us at Walmart MoneyCard Customer Care, PO Box 5100 Pasadena, CA 91117 or call us at (866) 795-7597. Call us or write to us as soon as you can if you think an error has occurred in your card account. If writing us, a Transaction Dispute Form is available for your convenience at WalmartMoneyCard.com. We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by writing us at Written History Request, PO Box 5100 Pasadena, CA 91117 or by calling (866) 795-7597. When notifying us, you will need to tell us: (i) your name and card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

  We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time we credit your card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. More details are available here. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.

  You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such person. For example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person’s transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction.

• Where can I use my card to make purchases?

  You can use your card to make purchases everywhere Visa debit is accepted in the U.S.

Walmart MoneyCard with Cash Back Rewards

• Will returned purchases be subtracted from my rewards balance?

  Yes, returns, reversals, cancellations, or disputes involving a qualifying purchase which has earned a Cash-Back Reward will be subtracted from your rewards balance.

• What purchases qualify for Cash-Back Rewards?

  Just use Walmart MoneyCard to make all your purchases at Walmart. When you do you will earn Cash Back Rewards of three percent (3%) on qualifying purchases made at Walmart.com using your Card or your Card number, two percent (2%) at Walmart fuel stations, and one percent (1%) on qualifying purchases at Walmart stores in the United States (less returns and credits) posted to your Card during each Reward Year, up to a maximum of $75 per Reward Year. Grocery delivery and pickup purchases made on Walmart.com or the Walmart App earn 1%. For the purposes of cash back rewards, a "reward year" is twelve (12) monthly periods in which you have paid your monthly fee or had it waived. See cardholder agreement for details.​ Only the use of your debit card or debit card number to purchase Walmart goods or services is considered a qualifying purchase for Cash-Back Rewards. The following purchases/transactions shall not be considered qualifying purchases for the purposes of earning Cash-Back Rewards: ATM transactions, teller cash withdrawals, the portion of any in-store transaction that represents a cash withdrawal at the point of sale, quasi-cash transactions (i.e. purchase of items that convert to or substitute for cash, such as money orders, casino chips, lottery tickets, etc.), the use of your debit card to purchase gift cards or for funding another card or account, using our online bill pay service to pay bills, transferring funds from your debit card or bank account to another bank account or credit card account, and transactions conducted at WalmartMoneyCard.com or our mobile application (such as person-to-person transfers). Cash-Back Rewards are normally accrued to your Cash-Back Rewards balance promptly after your qualifying purchase transaction posts, but could take up to thirty (30) days.

• When will the rewards earned on a qualifying purchase appear?

  Cash-Back Rewards usually update promptly after a qualifying purchase posts, but could take up to thirty (30) days.

  Please refer to your Deposit Account Agreement for more information.

• How do I register the card I purchased at a retail location?

  Register the card you purchased at retail here. You’ll be asked to provide some info so we can verify your identity, including your:

  • Name
  • Address
  • Date of birth
  • 16-digit card number
  • Expiration date
  • 3-digit security code (found on the back of your card)
  • Mobile phone number

  We’re required to collect this information in accordance with The USA PATRIOT Act — a Federal law that requires all financial institutions to obtain, verify and record information that identifies anyone who successfully opens a card with us.

• Can I buy and register more than one card?

  Yes. However, we may limit the number of cards issued to you at its sole discretion.

• How do I register the card I got in the mail?

  Register the card you got in the mail here. You’ll be asked to create a PIN and provide some info so we can verify your identity, including your: 

  • Name
  • Address
  • Date of birth
  • 16-digit card number
  • Expiration date
  • 3-digit security code (found on the back of your card)
  • Mobile phone number

  We’re required to collect this information in accordance with The USA PATRIOT Act — a Federal law that requires all financial institutions to obtain, verify and record information that identifies anyone who successfully opens an account with us.

• Can I withdraw money from an ATM?

  Yes. You will create a 4-digit PIN (personal identification number) when you activate your personalized card. We may block ATM withdrawals in some countries due to fraud or security concerns. Please see terms for your card regarding ATM withdrawal limits.

• What can I do if I forget my ATM PIN?

  If you forget your PIN or would like to change it, you can make the change by logging into the Walmart MoneyCard App.

• What are the ATM fees and limits?

  To see your ATM fees and limits, check the Simple Fees page for your card here.

• My card is about to expire… What do I do?

  Just sit back, relax, and wait for your new card to come in the mail! We’ll send an updated card your way as the expiration date on your card gets closer.

  If you don’t receive the new card before your current one expires, please contact us at (877) 937-4098.

• How do I cancel my account?

  To cancel your account, call us at (877) 937-4098.

• How long does it take for my new card to come in the mail?

  Once shipped, your new card will arrive in 7 business days.

• How can I make sure I’ll receive my new card?

  Make sure the address you have on file with us is correct. If you need to make updates, please contact us at the number of the back of your card.

How can I check my Walmart Visa card balance?

How do I check my Visa credit card balance?

How do I check my Walmart gift card balance without calling?