Show Customer Complaints Are an OpportunityResearch by the Harvard Business
Review found that customers who receive a satisfactory response to a complaint are likely to become brand loyal. Similarly, workplace collaboration specialist Atlassian, found that 97% of people said they would be loyal to a company that listened to their feedback.
The key to turning things around with an upset customer is to keep calm and not takes things personally. At talech, we create point of sale solutions that give you the flexibility to run your business the way you know works best with your customers. Our products can be completely personalized to your situation and give you total control over your inventory, staff needs, loyalty programs, and customer information. Sign up for a free demo and we’ll show you how point of sale technology can improve every aspect of your business. How would you deal with a difficult customer in retail?10 strategies for dealing with difficult customers. First and foremost, listen. ... . Build rapport through empathy. ... . Lower your voice. ... . Respond as if all your customers are watching. ... . Know when to give in. ... . Stay calm. ... . Don't take it personally. ... . Remember that you're interacting with a human.. What are the five 5 main types of difficult customers?5 Types of Difficult Customers (and How to Handle Them.... The Demanding/ Bully/ Aggressive Customer. ... . The Complainer. ... . The Confused/ Indecisive Customer. ... . The Impatient Customer. ... . The Know-it-all Customer.. How would you handle a difficult customer in a grocery store?Make eye contact while the customer explains the problem. Ask him to point out the problem, and if it results from faulty merchandise, examine the item closely. Avoid becoming defensive, and instead of interrupting the customer, wait until he finishes explaining his problem and why he's angry before you respond.
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