Can i pick up money at any western union

*Transfer fee reductions apply only to the Western Union® transfer fee for a single Western Union® Money Transfer or Quivck Collect® transaction. Excludes all other services, including without limitation, online bill payments, money transfers via social/chat applications or transfers that are set up through the Western Union® app and paid for at participating agent locations. Western Union reserves the right to offer promotional discounts that cannot be combined with My WU® transfer fee reductions. Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates and taxes may vary by brand, channel and location based upon a number of factors. Fees and rates subject to change without notice.

Dollar General engages in the money transmission business as an authorized delegate of Western Union Financial Services, Inc. under Chapter 151 of the Texas Finance Code. If you have a complaint, please contact Western Union Customer Service first at 1-800-325-6000. After contacting Western Union Financial Services, Inc. and if you still have an unresolved complaint regarding the company's money transmission services, please contact the Texas Department of Banking at 2601 North Lamar Boulevard, Austin, TX 78705 – telephone number 1-877-276-5554 (toll free) or visit www.dob.texas.gov for more information.

Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985, which are licensed as Money Transmitters by the New York State Department of Financial Services. See terms and conditions for details.

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Western Union can be a convenient way to receive money from friends, family, and employers. Money sent through Western Union can be transferred directly to your bank account in 2-5 days, or sent to a mobile wallet within minutes. It is also possible to receive funds in cash at any Western Union location, usually within less than a day of the transfer. Give the sender accurate information, choose the delivery method that’s most convenient for you, and ask for a tracking number once the funds have been transferred.

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   Give the sender your bank account information. The sender will need the name of your bank, as well as your account number and routing number, to transfer money directly to your bank. You should only give out this information if you are receiving money from a person you know and trust or from a legitimate, well-known company.[1]

   • You should be able to find your account and routing number either by calling your bank or by logging into your account on your bank’s website.

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   Make sure the sender has your full name as listed on your bank account. For instance, if the name on your bank account is William H. Smith and your friend writes "Billy Smith" on the transfer form, you may have trouble receiving the transfer. Double check that the sender has used your full, correct name.[2]

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   Provide your International Bank Account Number if you are receiving overseas. If you are receiving money from someone in another country, you may need to give them your International Bank Account Number and/or your International Bank Identifier Code. Call your bank or check your bank’s website to find these numbers.[3]

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   Wait 2-5 days for the money to transfer. In most cases, money sent directly to your bank account should transfer within 2-5 days. The sender should also have a receipt that says when the money will be available.[4]

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   Check your account balance to see if the money has transferred. Log in to your online account, call your bank, or visit your branch in person to see if the transfer has gone through. It should appear by no more than 5 days after it was sent, or by the date listed on your sender’s receipt.[5]

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   Use the Money Transfer Control Number to track the transfer. Your sender should be able to find a Money Transfer Control Number (MTCN) on their receipt. You can use this number to track the transfer using the Western Union website or app.[6]

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1. 

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   Give the sender your full name and address. You will need to provide the sender with the name and address on your government-issued ID in order to pick up money at Western Union. Make sure you give them the address on your ID even if it’s not your current address.[7]

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   Write down the sender’s full name and address. You will need to provide this information when you go to pick up your money. Ask for the name and address that the sender will use for the transfer.[8]

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   Ask the sender for the Money Transfer Control Number on their receipt. Once the sender has transferred the funds, ask them to provide you with the tracking number, or Money Transfer Control Number, listed on their receipt. This will allow you to track the transfer and find out when the funds are available for pick-up.[9]

   • The sender’s receipt should also list the date that the funds are expected to become available. However, it can be a good idea to track the transfer anyway to confirm that it is available before you go to pick it up.[10]

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   Go to your nearest Western Union location. You can receive funds at any Western Union branch. Find out which branch is closest to you using Western Union’s online location tool: https://locations.westernunion.com/

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   Present a government-issued ID card. The name and address on your ID should match what the sender provided when filling out the transfer information. The ID should be current and not expired.[11]

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   Provide the sender’s name and address and the tracking number. You may also need to know the amount you will be receiving. In some countries, it is also necessary to answer a security question, which your sender should have discussed with you beforehand.[12]

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   Set up a mobile wallet on your phone. Some phones come with mobile wallets already installed. Check to see whether you have a mobile wallet app on your phone, and if not, download one from your service provider. Apple Pay, Samsung Pay, and Android Pay are common mobile wallet apps.[13]

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   Enter your credit or debit card information. Once your mobile wallet is installed, it should prompt you to provide your credit or debit card information. Use the card that you want to receive money on or would like to send money from in the future.

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   Give the sender your phone number. Unlike with in-person pick-up or direct bank deposits, the sender only needs your phone number to transfer funds to your mobile wallet. Be sure to provide the country code if you are receiving money from someone overseas.[14]

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   Use the tracking number to see when your funds transfer. Money sent to a mobile wallet will usually only take a few minutes to transfer, but it may take longer depending on various factors such as the amount sent, the destination country, and availability of currency.[15]

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Add New Question

• Question

  Do I need only my address and full name to receive money?

  

  You need your government-provided ID card, too.

• Question

  Can I use a voter card as a government issue ID card?

  

  Maria Mutauta

  Community Answer

  Generally, no. The standard ID allowed is passport, national identity card or drivers license.

• Question

  If a sender sent me Western Union cash for pick up can I put it on my mobile wallet?

  

  Maria Mutauta

  Community Answer

  As soon as you receive money at a Western Union agent you can decide what to do with the cash. A third party mobile wallet will require said cash and ID card, among other requirements. The requirements will depend on the country you're sending from.

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Article SummaryX

To receive money using Western Union, start by giving the sender your bank account information, including the name of your bank, your account number, and your routing number. If you are receiving money from someone in another country, they may also need your International Bank Account Number or International Bank Identifier Code, which can be found on your bank's website. After 2 to 5 days, the money should appear in your bank account. Alternatively, to collect money at a Western Union location, you and the sender will need each other's full names and addresses. Using Western Union's online location tool, find your nearest branch and bring your government-issued ID. After you fill out the transfer information with the sender's name, address, and tracking number, you should be able to collect your money. For more tips, including how to receive money from Western Union using your mobile wallet app, read on!

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