Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630
505-291-3500
800-835-8699
Mailing Address for Express Mailing Services only (UPS, FedEx, etc.)
5701 Balloon Fiesta Parkway NE
Albuquerque, NM 87113
Street Address - FSU/Customer Service
4373 Alexander Blvd. NE
Albuquerque, NM 87107
Make a Payment
Mail your payment to the address on your premium invoice or learn about other convenient ways to pay your bill.
Product and Program Contact Information
If you are a member with a question about your coverage, please contact Customer Service or a specific department listed on this page:
If you have coverage through your employer, please see “Group Plans” below. | |
Under 65 Customer Service (Existing members with health insurance plans including HMO and PPO) | 866-236-1702 Monday – Friday: 6 a.m. – 7 p.m. CT Saturday: 7 a.m. – 4 p.m. CT Sunday: Closed |
HMO Customer Service | 800-423-1630 |
PPO Customer Service | 800-432-0750 |
BCBSNM Customer Service | 800-432-0750 |
Medicaid Members | 866-689-1523 |
Medicare Advantage Members | 877-774-8592 |
Medicare Part D Members | 888-285-2249 |
Medicare Supplement Members | 877-587-6623 |
Medicare Information and Sales | 855-375-8934 |
Human Resources Inquiries | 866-977-7378 |
Supplier Registration | If you are interested in conducting business with Blue Cross and Blue Shield of New Mexico, this link takes you to our Supplier Registration Portal. |
To Contact Blue Cross Blue Shield:
Member Services
(866) 689-1523
TTY/TDD: 711
Care Coordination
(877) 232-5518
For General Information, please
click on the MCO logo above.
To file a grievance or an appeal, with this MCO, click here.
To Contact Presbyterian Health Plan:
Member Services
24 Hours
(505) 923-5200
(888) 977-2333
TTY: (888) 872-7568
Navajo Hotline
In Albuquerque: (505) 923-5157
Outside Albuquerque: (888) 806-8793
For General Information, please click on the MCO logo above.
To file a grievance or an appeal, with this MCO, click here.
To Contact Western Sky Community Care:
Member Services
Monday – Friday, 8:00 a.m. – 5:00 p.m.
(844) 543-8996
TTY: 711
Care Coordination
(844) 543-8996 (ask for “Care Coordination”)
For General
Information, please click on the MCO logo above.
To file a grievance or an appeal, with this MCO, click here.
BlueCross BlueShield Of New Mexico/
Blue Cross Community Centennial
Blue Cross Community Centennial is a health insurance plan. This plan is part of New Mexico's Medicaid program. Those who qualify for full Medicaid can enroll with a managed care organization (MCO). Blue Cross and Blue Shield of New Mexico (BCBSNM) is one of the MCOs offering Medicaid coverage.
BCBSNM wants to make sure you get the health care you need. Our plan covers services that are medically necessary. It includes coverage for:
- Being in the hospital
- Emergency and urgent care
- Preventive care
- Diagnostic tests
- Family planning
- and much more!
Transportation services through BCBSNM contractor, LogistiCare: trip must be medically necessary (doctor appointments, dialysis, counseling). To reserve a ride, call 1-866-913-4342, M-F 8-5; Hearing Impaired (TTY): 1-866-288-3133.
Please visit our website for more information: //www.bcbsnm.com/community-centennial/