Blue cross blue shield illinois customer service hours

General Inquiries

1-312-653-6000

Blue Cross and Blue Shield of Illinois
300 E. Randolph Street
Chicago, IL 60601-5099

FEP Service
4002 Loop 322
Abilene, TX 79602

Claims/Customer Service

Blue Cross and Blue Shield of Illinois
P.O. Box 805107
Chicago, IL 60680-3625

Disease/Care Management Programs

Asthma

Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.

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Review Highlights

I was diagnosed with cancer in March and I have never, in my 59 years of life received so many bills.” in 3 reviews

Location & Hours

Mon

Tue

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Thu

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Sat

Sun

  • 9:00 AM - 5:00 PM

  • 9:00 AM - 5:00 PM

  • 9:00 AM - 5:00 PM

  • 9:00 AM - 5:00 PM

  • 9:00 AM - 5:00 PM

  • Closed

Closed now
  • Closed

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Frequently Asked Questions about Blue Cross Blue Shield of Illinois

How is Blue Cross Blue Shield of Illinois rated?

Blue Cross Blue Shield of Illinois has 1.5 stars.

What days are Blue Cross Blue Shield of Illinois open?

Blue Cross Blue Shield of Illinois is open Mon, Tue, Wed, Thu, Fri.

BCBS Customer Service

The Blue Cross Blue Shield (BCBS) system is made up of 34 independent and locally operated companies. Questions about your health insurance coverage, benefits or treatment? Call the toll-free number on the back of your member ID card for customer service or find your local BCBS company online.

Find My BCBS Company

Federal Employee Program® (FEP) members should visit the FEP website.

Shop for Insurance

Learn about insurance options for individuals and families or employer insurance information online. Or get connected to your local Blue Cross Blue Shield company to shop for insurance by calling 888.630.2583.

Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members. If you receive a call that appears to originate from this number, the call is likely fraudulent or malicious and you should not answer it, or hang up immediately after receiving it if you do answer the call initially.

Learn more about Healthcare Fraud.

Media Relations

For general press inquiries, please visit News to contact our media relations team.

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The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.

What time does BCBS of Illinois Open?

Call us at 1-877-213-1821 (TTY 711). We're open 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you're calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.

How do I speak to a representative at BCBS Il?

Contact Us.
Member Services. 1-877-860-2837 (TTY/TDD: 711) Call to ask about your plan benefits, help finding a provider, to change your PCP, and much more. ... .
24/7 Nurseline. 1-888-343-2697 (TTY/TDD: 711) Our 24/7 Nurseline lets you talk in private with a nurse about your health. ... .
By Mail. Blue Cross Community Health Plans..

What is the customer service number for Blue Shield?

1 (800) 393-6130Blue Shield of California / Customer servicenull

Is Blue Shield of Illinois the same as Blue Cross Blue Shield?

Blue Cross and Blue Shield of Illinois (BCBSIL) has served the people of Illinois since 1936. While health care evolves rapidly across the nation, our dedication to the people and Illinois communities we serve won't change. We are your friends, your families, and your neighbors.

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