Anthem blue cross blue shield of illinois

External Link

Table of Contents Show

Make a Payment
Product and Program Contact Information
Customer Service
Medicare Supplement and Blue MedicareRx applications
Mental Health Service
Coverage while Traveling Outside of Illinois
Health Care Provider Inquiry
Claims Mailing Address
Premium Payment Mailing Address
Medicare Supplement Premium Payment Mailing Address
Racial and Ethnic Disparities in Maternal Health
Is Blue Cross Blue Shield of Illinois the same as Anthem?
Is Blue Cross Blue Shield of Illinois HMO or PPO?
How do I contact BCBS of Illinois?
Can you use Blue Cross Blue Shield of Illinois in any state?

You are leaving this website (BCBS). This new site may be offered by a vendor or an independent third party. The site may also contain non-Medicare related information. In addition, some sites may require you to agree to their terms of use and privacy policy.

Blue Cross and Blue Shield of Illinois
300 East Randolph Street
Chicago, Illinois 60601-5099

Make a Payment

Mail your payment to the address on your premium invoice or learn about other convenient ways to pay your bill.

Product and Program Contact Information

If you are a member with a question about your coverage, please contact Customer Service or a specific department listed on this page:

Individual and Family Plans
If you have coverage through your employer, call the toll-free number on the back of your ID card.
Under 65 New Enrollment	866-514-8044 Monday – Friday: 8 a.m. – 8 p.m. CT Saturday: 8 a.m. – 6 p.m. CT Sunday: 10 a.m. – 2 p.m. CT
Under 65 Customer Service (Existing members with health insurance plans including HMO and PPO)	800-538-8833 Monday – Friday: 7 a.m. – 8 p.m. CT Saturday: 8 a.m. – 5 p.m. CT Sunday: Closed
Medicare Supplement New Enrollment	800-646-3000
Medicare Supplement Customer Service	877-384-9297

Group Plans
For customer service, call the toll free number on the back of your ID card.
HMO Illinois/Blue Advantage HMO
HMO	Call the toll free number on the back of your ID card
HMO Blue USA (away from home urgent care)	800-810-BLUE (2583)
PPO
PPO	Call the toll free number on the back of your ID card
Out-of-Area BlueCard PPO Providers	800-810-BLUE (2583)

Additional Contact Information
Pharmacy Program	800-423-1973
Membership Address	Blue Cross and Blue Shield of Illinois P.O. Box 3004 Naperville, IL 60566-9747
Claims Address	Blue Cross and Blue Shield of Illinois P.O. Box 805107 Chicago, IL 60680-4112
Human Resources Inquiries	866-977-7378
Supplier Registration	If you are interested in conducting business with Blue Cross and Blue Shield of Illinois, this link takes you to our Supplier Registration Portal.

Free Online Quote

The following phone and address information is for Illinois residents enrolled in Blue Cross and Blue Shield of Illinois individual, family, and medicare health insurance plans:

Customer Service

(800) 538-8833

Medicare Supplement and Blue MedicareRx applications

Fax applications to: (847) 220-9280

Mental Health Service

(800) 851-7498

Coverage while Traveling Outside of Illinois

(800) 810-2583

Health Care Provider Inquiry

(800) 972-8088

Claims Mailing Address

Mail claims to:
Blue Cross Blue Shield of Illinois
P.O. Box 3235
Naperville, IL 60566-7235
Fax: (630) 328-4356

Premium Payment Mailing Address

Mail Premium Payments to:
Blue Cross Blue Shield of Illinois
P.O. Box 3240
Naperville, IL 60566-7240

Medicare Supplement Premium Payment Mailing Address

Mail Premium Payments to:
BCBSIL Medicare Supplement Payment Team
Dept. 0038
Palatine, IL 60055-0038

Racial and Ethnic Disparities in Maternal Health

Pregnancy and childbirth complications in the United States have increased among all women by about 9% between 2018-2020. Black, Latina and Asian women all continue to fare worse than White women when it comes to the likelihood of complications.

Read More

COVID-19 Updates

We’re committed to supporting our members, communities and healthcare workers in the wake of the novel coronavirus outbreak

Learn More

BCBS Progress Health

The latest issue analysis, commentary and authoritative insight on health care from the Blue Cross Blue Shield Association

Learn More

The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.

Is Blue Cross Blue Shield of Illinois the same as Anthem?

Blue Cross Blue Shield is part of the Anthem family of brands. While the two brands are related, they sell different Medicare plans in different areas.

Is Blue Cross Blue Shield of Illinois HMO or PPO?

Blue Cross and Blue Shield of Illinois (BCBSIL) is a customer-owned health insurance company serving Illinois residents. The company offers individuals and families healthcare and prescription drug coverage through its Blue Choice Preferred PPO, Blue Precision HMO, and BlueCare Direct HMO plans.

How do I contact BCBS of Illinois?

Member Services representatives are available at 1-877-723-7702 (TTY: 711). We are available seven (7) days a week. Our call center is open Monday-Friday 8:00 a.m. – 8:00 p.m. Central time.

Can you use Blue Cross Blue Shield of Illinois in any state?

Most Blue Cross Blue Shield members can rest easy since Blue Cross Blue Shield coverage opens doors in all 50 states and is accepted by over 90 percent of doctors and specialists. And if your extended travel plans take you abroad, you can ensure you have access to quality care through GeoBlue.