American express virtual customer care professional salary

American Express is a well-known credit card company and financial services provider in the world. As a leading company, the company is dedicated to providing professional and reliable customer services to its small business customers (credit cardholders).

American Express hires Virtual Customer Care Professionals and Travel Agents to provide virtual customer support to its customers. If you have the required skills, experience, and educational background, you can apply to become a Customer Service Agent with American express.

What Are the Requirements for American Express Home Based Customer Service Positions?

If you are interested in this position, you will need to meet the following requirements across various areas:

  • Professional and Educational Qualifications
  • Home-based virtual customer service experience
  • A 4-year degree or 4+ years of relevant experience
  • Excellent communication skills
  • Basic computer skills
  • Strong knowledge of the Internet
  • Some experience in sales
  • Flexibility to work in a 24/7 environment (may include night and weekend shifts)

Technical Requirements

There are some technical requirements for this job opportunity. Similarly to other work from home jobs, you'll need:

  • Dedicated telephone line
  • Dedicated fast and reliable Internet connection
  • A phone headset with noise-canceling technology
  • A secure and quiet workspace or home office that is free from noise and distractions
  • Updated computer

American Express will cover the connection costs and monthly bills of telephone and Internet connection.

Related “8 Remote Customer Service Work from Home Jobs That Pay Up to $15 Per Hour” 

What Does an American Express Customer Service Professional Do?

Want to know what the American Express customer service employees do? There is a lot going on in a specific day. However, you'll never be bored! Here's what you can expect:

  • Answering incoming calls in a fast-paced environment
  • Addressing general and account-specific customer inquiries
  • Providing clear and concise information
  • Updating customer account information
  • Listening to the customers and building rapport with them
  • Providing excellent customer service

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Pay and Benefits

The hourly rate starts at $20-$21/hour. Top performers can earn bonuses. American Express offers many benefits that include incentive bonus programs, medical, dental and vision insurance, life and disability insurance, vacation, 401(k) that matches with the company, and other benefits.

Application and Hiring Process

To apply for a home-based customer service professional position with American Express, please go to the following web address:

Submit your application here – https://careers.americanexpress.com. Search the keyword “Virtual”or apply directly here .

Successful candidates will pass a background verification check and their home office will also be inspected by an American express representative to make sure they meet the company’s standards.

Final Words

American Express is looking for quality people with relevant skills and experience to represent its brand. Plus, if you are looking for a legitimate full-time work from home job that pays well, then becoming a home-based customer service professional with this company might be a good fit.

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  • Look for the free work from home directory. This listing has more than a hundred of paid jobs.
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American express virtual customer care professional salary
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    How much does AMEX pay from home?

    Total Pay Estimate & Range The estimated base pay is $19 per hour. The estimated additional pay is $6 per hour.

    Does American Express pay well?

    American Express pays the highest-paid employees over $145,000 a year, while the lowest-paid employees are paid less than $51,000. At American Express, employees working in business development jobs and engineering jobs tend to earn the highest salaries.

    Is American Express a good company to work for?

    94% of employees at American Express say it is a great place to work compared to 57% of employees at a typical U.S.-based company.

    What is a platinum customer care professional?

    As a Platinum Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.