Amazon Prime Video isn’t perfect. Some people experience the streaming service shows an error message. Here’s how to fix Amazon Prime “Something went wrong. Please try again later” error message.
The “Something went wrong” message often occurs on a smart TV. When it comes to smart TV, the solution for this will most likely be fixing the internet connection/cache issue on the TV and Amazon Prime Video app on the TV.
Make sure your internet connection is fine and Amazon Prime Video is accessible
Internet connection is the main thing you should check when something doesn’t go well. Try connecting to the same network on other devices and see if Prime Video is accessible on there as well.
If Prime Video can’t be accessed, but you can visit other websites, Prime Video might be down or your internet service provider has its own issue with the Prime Video server.
If this is the cause, there’s no other way to enjoy the streaming service than to simply wait until Prime Video becomes accessible again. Try to contact your internet service provider if you think your ISP has a problem with Prime Video.
image: Jonas Leupe
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Someone had this issue ? im running it on my Jay-tech tv and had no problems till now. Tried to uninstall and reinstall but it didnt help. No show works. It still works fine on other devices. any ideas ?
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Constantly. I feel like it's my IPS crashing...
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I have the same problem streaming Amazon Prime from RCN cable box, if I stream via FireStick or AppleTV no problem.
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Yes. Same problem pops up on my ps4
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Has anyone found a solution???
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Turned off all my devices, rebooted my routers, deleted the app from my PS4, and reinstalled it. Works now. 🙄
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This is a problem for me all the time. Cancelling this shit and downloading from now on.
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This started happening to me since yesterday frenquently
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I've been having this problem off and on for the last week or so. Are the servers just overwhelmed from the apocalyptic shopping spree?
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Been getting this all day. It will play the trailers but not the actual video
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Same shit here on Nvidia shield tv pro. Just started happening a few days ago. Annoying.
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Interesting - I have a Nvidia Shield as well (2017 model) and getting the exact same thing. Nothing works to fix it.
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Same here.... Some titles work fine, but "Hunters" and "The Man in the high castle" are stuck.
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2017 Shield, TCL 65" Same Issue. Seems the 'something went wrong' only happens for me when trying to play 4K UHD. Switch to non 4K version of same show, plays right away.
I can see the 4K HDR stream with no issue on the native Roku Amazon Prime app.
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same, seems like shield is messed up
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Same here i am using the prime video android tv app on nvidia shield tv 2019 in canada
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My 2017 Shield -> prime is having the same issue and then I have now noticed that if somehow it plays the 4K episode it only plays it in 1080P HD and not UHD, no such issue on Firestick 4K or ATV4k
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same problem here in canada shield 2019 pro
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Just purchased Amazon prime and I get this. What an awesome error really tells you lots about what might have gone wrong
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Only full reinstall works every time when You open again prime video. Xiaomi box s.
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Started happening a few days ago for me as well 2017 Nvidia shield