About Google Voice
Google Voice is a cloud-based business phone system that provides users with a unique contact number to receive international calls, send text messages and transcribe voicemails, streamlining communications across the organization. The application allows businesses to centralize activities such as number assignment, porting and billing on the G Suite Admin console. Key features of Google Voice include usage reporting, call forwarding, private branch exchange (PBX) and contact management. It comes with an automated attendant, which lets users transfer calls to other extensions without requiring an intermediate operator. Additionally, users can configure system settings to automatically block spam calls and manage text messages across various devices. Google Voice facilitates integration with other applications of G Suite such as Hangouts Meet, Google Calendar and more. Pricing is available on monthly subscriptions and support is extended via phone and other online measures.
Google Voice pricing
Google Voice has a free version and does not offer a free trial. Google Voice paid version starts at US$10.00/month.
Starting Price:
US$10.00/month
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Google Voice Reviews
Feature rating
5 reviews of 324 View all reviews
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 2+ years
- Review Source
StartUps, Let Google Voice Be Your First Business Phone
Pros
This is so easy to use, so easy to setup, so easy to...it's just so easy. The number you have can be used as a second line that you can answer with your smartphone. You can also answer from the console provided within Gmail. Don't forget to make use of the number frequently. It's your choice if you want to plug in a headset or use your device's volume system while on calls. Can't beat free either. If budget is a factor until it's time to upgrade, Google Voice is an affordable small-business tool.
Cons
Listening to voice mail messages can be choppy at times, but it doesn't happen too much. From my experiences, voice messages come through crystal clear. As far as the transcribed version of the voice messages, it could be better. Nevertheless, I usually could make out what was trying to be transcribed. If there's infrequent use, it's problematic when it comes to keeping the number. You'd have to start the process over again. It isn't a pleasant experience, so best believe once the number is established make sure to use it regularly.
- Industry: Music
- Company size: 2-10 Employees
- Used Weekly for 2+ years
- Review Source
A Free & Solid Choice For a Telephone!
Google Voice has definitely become an integral part of business. Anyone who finds our website, ads, or finds us in some other way, can call our Google Voice number to speak with us directly, all without having to put our personal info about there. It serves as a layer to extra spam calls as well. It's a free service from Google, which definitely helps to overlook any shortcomings. While not a replacement for your normal phone service, as a business this is a great asset!
Pros
Honestly the thing I like most about Google Voice is the price. We use it as an alternate business line so that leads and potential clients can call into us without having to use a personal phone number, or pay for another line. They assign you a number, which is really great! The interface of the software and app is also very nice and clean, as you'd typically find with any Google software!
Cons
The cons to Google Voice tend to be that a lot of calls get dropped and sometimes I have trouble answering the phone cleanly. Definitely a major downside, but again being that it's free, it's hard to complain. If you have a strong internet connection it should be serviceable and once connected, the calls are generally clear.
- Industry: Human Resources
- Company size: Self Employed
- Used Weekly for Free Trial
- Review Source
Google Voice Review
I've had a great experience with Google voice and have even referred several friends to it. All have enjoyed the app as well as I have.
Pros
How quick and easy it was to download and use. Having a second number was the greatest.
Cons
I would gave like to v we able t o use the feature of my own number without ending my plan or changing set ice vut ⁶
- Industry: Legal Services
- Company size: Self Employed
- Used Daily for 6-12 months
- Review Source
Great Option and Excellent Value for Startups/Small Business
After I was able to find a phone number I liked, setup and use was as easy as could be. Having a desk phone for use in my office was important, so I checked prior to going with Google Voice to make sure this would be an option. G-Voice made setup of the desk phone super simple. I made sure to buy a desk phone that would be compatible with G-Voice. When the phone came, I was able to plug it in and follow the instructions given on Google Workspace, under Voice settings, for setting up a desk phone. It took a few minutes and my phone was configured and working perfect. I have not experienced any of the quality issues I was initially worried about. So, overall, Google Voice has been a great option for me as a small business.
Pros
Like most software when starting a business, the best thing is the quality-to-cost, or value, that is super important. Google Voice shines in this regard. You can get a business phone setup and running in no time and at half the cost of a traditional landline service. I admit that I was initially concerned about the quality of an "internet" phone service handling important business calls, but I have not had a single problem with quality, or calls being dropped, or clients being unable to hear me, etc. I've even discovered that there are hidden advantages over a traditional landline phone when the power goes out, the phone lines go down, or even when the internet is down. While the traditional landline goes out when the phone line goes down, Google Voice doesn't skip a beat because I am able to connect via the internet or the Voice app on my smartphone-- anywhere.
Cons
The one thing that drove me a little crazy at setup was the way that phone numbers are assigned/chosen. You have that ability to search for different area codes or number combinations, but holy smokes is it time consuming to try to find the best numbers that work for a business. I understand when you're just handing out free Google Voice numbers to consumers, but for a business you would think there might be an option to select numbers that are easy to remember-- things like "1122" or "7575," etc. I was able to eventually find a number that I liked, but it took several attempts spaced out over a few days. This number is going to be placed on business cards, websites, ads, and it will become part of the business.
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 1+ year
- Review Source
Easy phone number routing for our support team!
Pros
I love that I can use my google voice number, rather than my personal phone number, to answer work calls that come in through our support line. I can have Google Voice open on my computer and answer calls through there, rather than my phone, so that my cell-phone stays free for other needs. Very easy to navigate and the transcribed voicemails are helpful!
Cons
Sometimes the voicemails do not transcribe well at all, so reading the transcription isn't very helpful. Can always listen to the voicemails, but if trying to quickly look at a message while in a meeting or other scenario where you can't listen immediately, they aren't always helpful.
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